Shopify app
NewNotch – Customer Support Suite
Full CS operations managed by AI and a team of...
- Rating on Shopify
- 5.0(4)
- Reviews
- 4
- Developer
- Notch
- Launched
- July 7, 2023
- Pricing
- Free to install. Additional charges may apply.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.43
category median 4.38
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 4
Starting price
Free plan
band: Free
Pricing plans as listed on Shopify
All charges are billed in USD.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free to install | not offered | none | 1 Free month of full CS operations, followed by a fixed monthly fee per volume | not listed |
Rating distribution
4 ratings on the listing at crawl time.
- 5 stars4(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJun 3, 2024Story In SteelUnited StatesAbout 1 month using the app
"I cannot say enough about Notch. It's simply amazing! I've been using Notch for a month now, and it has taken over 95% of my ..."
5 starsApr 10, 2024The Conscious BarUnited StatesAbout 1 month using the app
"These guys came into my business and literaly gave me my LIFE back! As a founder you're the chief everything officer, having the notch team ..."
5 starsMar 7, 2024idylBelgium8 months using the app
"We've been using Notch for the months now and couldn't be happier with the results, as it significantly increased our customer satisfaction rate. What sets ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- SMS
- Live chat
- Chatbot
- Social media
- Help center
Workflow automation
- Auto-reply
- AI responses
- AI summaries
- Ticketing
- Escalation
- Tagging
- Order tracking
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Notch
- Apps in the dataset:
- 1
- Address:
- 850 New Burton Rd, Dover, DE, 19904, US
- Website:
- not stated
- Support email domain:
- get-notch.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
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Yuma AI
5.0(9) · shares 60% of feature handles
ResponseCX
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Cavalry AI Customer Support
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 63 words.Show
- We'll take over your entire support - leaving you to focus on the business.
- Full customer service operations managed by AI and expert teams.
- Seamless integration with eCommerce platforms.
- 24/7 Fully automated chat - using your store knowledge, insights and products.
- Data-driven business insights for continuous revenue growth.
Full-service Customer Support managed by our AI and experts, empowering your business growth.
Elevate your eCommerce customer support with our comprehensive service, combining AI precision and expert know-how. We take over your entire customer support operations, removing the complexity of dealing with multiple providers and simplifying your workload. Enjoy enhanced customer satisfaction, operational efficiency, and peace of mind, focusing solely on business growth.
Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
4 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.