Shopify app
NewMilly Chat
AI shopping assistant with conversion tracking
- Rating on Shopify
- 5.0(2)
- Reviews
- 2
- Developer
- Viet Le
- Launched
- May 29, 2026
- Pricing
- From $39/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.51
category median 4.52
Reviews in the last 180 days
2
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
$39/month
band: $30 to $99 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $39/month | not offered | 7 days | Includes 100 AI chats/month. Then $5.00 per additional 100 chats. | AI product discovery via natural chat; All 4 widget formats; Hybrid search (semantic + keyword); In-chat add to cart + sticky ATC; Knowledge base for FAQs & policies; Conversation replay + analytics; A/B testing with rollout control; Multilingual conversations |
| Essentials | $99/month | not offered | 7 days | Includes 1,000 AI chats/month. Then $4.50 per additional 100 chats. | Includes all Starter features; Lead capture with email + coupons; Brand Voice + Brand Dictionary; Knowledge base: PDF + Markdown upload; Curated Collection scoping; Conditional rules (up to 3); Custom webhook for lead routing; Performance, gaps & weekly insights |
| Core | $599/month | not offered | 7 days | Includes 10,000 AI chats/month. Then $4.00 per additional 100 chats. | Includes all Essentials features; CRM: Maestra, Klaviyo, HubSpot, Zendesk; Route leads by AI intent; Proactive engagement (time/scroll/exit); Social proof badges from sales data; Curated Responses + Quizzes; URL sync + unlimited replay history; Remove "Powered by Milly Chat" |
Rating distribution
2 ratings on the listing at crawl time.
- 5 stars2(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 18, 2026URBAN ARMOR GEARUnited States2 months using the app
"Chat replay + AI summaries is literally the best feature. I can summarize what my audience is missing, find gaps in my product information and ..."
Developer replied. Read on Shopify
5 starsAug 14, 2026Murf Electric BikesUnited States2 months using the app
"Milly Chat is super feature rich, and we find ourselves coming back to three core features. 1. Chat Replay - I get to see every ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Multi-language
Automated responses
- FAQs
- Product recommendations
- Quick replies
Customization
- Color and font
- Chat window
- Welcome messages
- Chat buttons
Data access
As disclosed on the listing. Never scored.
View customer data
Device and activity data
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, custom data
- View customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days
- Edit discounts: Discount codes and promotions
- View custom data: Metaobjects
Developer
Viet Le
- Apps in the dataset:
- 1
- Address:
- 17021 Whitby Cir #1, Tustin, CA, 92780, US
- Website:
- www.millysoftware.com
- Support email domain:
- millysoftware.com
- English support:
- yes
- Resources:
- Privacy policy, changelog
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Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 84 words.Show
- AI product recommendations from natural conversation
- Lead capture with email + auto-applied coupons
- Knowledge Base for FAQs, policies, and merchant content
- Built-in A/B testing with conversion attribution
- Conversation replay + analytics with query insights
AI chat widget that helps customers find products through natural conversation.
Milly Chat understands what customers want—not just keywords. Ask "gift for my dad who loves hiking" and get relevant recommendations with explanations.
Your product catalog syncs automatically. Add FAQs and policies to the Knowledge Base for instant answers. Capture emails with coupons that auto-apply at checkout. Set conditional rules to target by page or intent. Four widget formats — chat, search, slideout, banner.
Built-in A/B testing with conversion attribution. Go live in minutes.
Questions and comments
Questions people ask about Milly Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.