Shopify app
NewMerchant AI: Chatbots & Agents
AI chat trained on your store. Live answers and orders...
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Cross Digital Ltd
- Launched
- May 21, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.69
category median 4.70
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$25/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Plan | Free | not offered | none | none stated | 20 messages / month; 1 AI agent; 1 team seat; 1 MB knowledge base; Website & file sources |
| Starter Plan | $25/month | $255/year | 14 days | none stated | 400 messages / month; 1 AI agent; 2 team seats; 15 MB knowledge base; All source types; Advanced analytics |
| Pro Plan | $79/month | $805.80/year | 14 days | none stated | 2,500 messages / month; 3 AI agents; 5 team seats; 30 MB knowledge base; All source types; Advanced analytics |
| Business Plan | $249/month | $2539.80/year | 14 days | none stated | 9,000 messages / month; 5 AI agents; 10 team seats; 60 MB knowledge base; All source types; Advanced analytics; Dedicated support; Custom agent branding |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJun 5, 2026Elevated MeUnited KingdomAbout 13 hours using the app
"I’ve only just started using Merchant AI, but my first impression has been really good. The setup was easy, and it already feels like a ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- File upload
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
- Cart recovery
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
Customization
- Chat window
- Welcome messages
- Chat buttons
- Chat flows
- Agent avatar
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, store credit, companies, Online Store, custom data
- Edit customers: Customer data, customer data erasure, merge customers, customer tags
- View products: Products, product listings, collections
- Edit orders: Draft orders, order details
- View store credit: Store credit account transactions, store credit accounts
- Edit companies: Companies
- Edit Online Store: Theme, checkout page, Online Store pages
- View custom data: Metaobjects
- Edit other data: Shopify Markets settings, Quick Sale, product and variant inventory, product in-store pickup availability and locations, product tags, selling plans
Developer
Cross Digital Ltd
- Apps in the dataset:
- 1
- Address:
- 1 Highcroft Court, Exeter, ENG, EX4 4RW, GB
- Website:
- merchantai.io
- Support email domain:
- merchantai.io
- English support:
- yes
- Resources:
- Privacy policy, FAQ, changelog
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 94 words.Show
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
- Hands off to email, or helpdesk with full transcript context
An AI assistant trained on your store. Answers questions, suggests products, tracks orders 24/7.
Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English. When the AI cannot help, it hands the conversation to your team with the full transcript attached.
Questions and comments
Questions people ask about Merchant AI: Chatbots & Agents, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.