Shopify app
NewDeskWired
Turn every customer conversation into support and sales.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Genesis Digitals
- Launched
- July 10, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.52
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 1 seat; Shared inbox; Live chat widget; Shopify integration; Customer/order sidebar; 50 conversations/month; Basic macros; DeskWired branding |
| Starter | $19/month | $193.80/year | none | none stated | Everything in Free; 3 seats; Unlimited conversations; Custom widget branding; AI drafts included; AI summaries included; Basic automations; And many more |
| Growth | $49/month | $499.80/year | none | none stated | Everything in Starter; 10 seats; Team support workflows; SLA workflows; Team assignment workflows; AI handoff summaries; AI tone rewrite; And many more |
| Pro | $99/month | $1009.80/year | 14 days | none stated | Everything in Growth; 25 seats; AI-assisted support tools; Shopify-focused support workflows; AI-assisted workflow drafts; AI-assisted response suggestions; Customer context tools; And many more |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Agent analytics
- Customer insights
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Order updates
- Cross-sell
- Upsell
Customization
- Chat window
- Welcome messages
- Chat buttons
- Chat flows
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, Online Store
- Edit customers: Customer data
- View products: Products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days, draft orders
- Edit Online Store: Online Store pages, Online Store page content on a path controlled by the app
Developer
Genesis Digitals
- Apps in the dataset:
- 1
- Address:
- Galway, G, IE
- Website:
- not stated
- Support email domain:
- genesisdigitals.com
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 63 words.Show
- Real-time customer chat directly from your support inbox
- AI + human agent handoff for faster, smarter support
- Shopify customer and order context inside support workflows.
- Saved replies, routing, and support workflow tools.
Support that knows your customers, orders and products, and turns chats into sales.
Customer support works better when your helpdesk understands your store. DeskWired brings conversations, customers, orders, products and support workflows into one ecommerce inbox. Help shoppers with order questions, recommend the right products, manage email and live chat, and let Tip assist your team without getting between you and your customers.
Questions and comments
Questions people ask about DeskWired, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.