Shopify app
NewLumiTalk AI Support
AI support assistant that answers customer questions using you
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Luminous Tec
- Launched
- June 8, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Spanish, French
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.70
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29/month
band: $10 to $29 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Pricing is set outside Shopify: External charges may be billed by Luminous Tec separately from your Shopify invoice. Learn more Developer pricing page
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free-Chat | Free | not offered | none | none stated | AI-Powered Responses; Support level : Email support |
| Lumi AI Chat | $29/month | $278/year | 30 days | none stated | AI-Powered Responses; Voice Support; Support level : Email support; Analytics Dashboard; Data retention : Default; Storage: 10 GB; API rate limit : 1000/hour |
| Professional Chat | $99/month | $958/year | none | none stated | Advanced automation for scaling stores; View Draft Orders; Manage Draft Orders; View Fulfillment Services; View Store Locations; Manage Returns |
| Enterprise Chat | $299/month | $2870/year | none | none stated | Full-featured solution for large operati; View Draft Orders; Manage Draft Orders; View Fulfillment Services; View Store Locations; Manage Returns |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- File upload
- Multi-language
- Real-time translation
- Agent analytics
- Customer insights
Automated responses
- FAQs
- Greetings
- Quick replies
- Order updates
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, gift cards, Online Store
- Edit customers: Customer data
- View products: Inventory, products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days, returns, shipping information
- View discounts: Discount codes and promotions
- View gift cards: Gift cards
- View Online Store: Checkout page
- View other data: Locations
Developer
Luminous Tec
- Apps in the dataset:
- 1
- Address:
- 2400 branca, 1632, irvine, CA, 92618, US
- Website:
- not stated
- Support email domain:
- lumitalk.ai
- English support:
- yes
- Resources:
- Privacy policy
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 66 words.Show
- AI voice answers customer questions using real store data
- Handles chat, email, and SMS support alongside voice calls
- Auto-replies to common email questions and escalates the rest
- Unified inbox for email, chat, SMS, and voice conversations
- Creates and assigns support tickets automatically
AI-powered customer support assistant that answers customer questions using your store’s data.
LumiTalk helps merchants manage customer inquiries directly within Shopify. The app uses AI to respond to common customer questions based on store data like orders, shipping, and products. It reduces support workload by handling routine queries inside the admin interface. No need for external tools or manual copy-pasting—merchants can manage everything in one place.
Questions and comments
Questions people ask about LumiTalk AI Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.