Shopify app
EstablishedRichpanel: AI Customer Support
AI agents that resolve tickets end to end, with an...
- Rating on Shopify
- 4.9(137)
- Reviews
- 137
- Developer
- Richpanel Inc
- Launched
- November 15, 2019
- Pricing
- From $89/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.79
category median 4.50
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
3%
4 of 137
Starting price
$89/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| PRO | $89/month | $828/year | 14 days | $89 per additional user. AI conversations from $0.20 each, on your choice of GPT-5.6, Gemini, Opus 5, Sonnet 5 or Kimi. | Email, Phone, Chat, Facebook, Instagram; AI agents resolve tickets end to end; Connect up to 2 Stores; Customer Support Reports; AI conversations from $0.20 each; Choose your model: GPT, Claude, Gemini |
| PRO MAX | $119/month | $1188/year | 14 days | $119 per additional user. AI conversations from $0.20 each, on your choice of GPT-5.6, Gemini, Opus 5, Sonnet 5, Kimi. | Everything in PRO, and:; SMS channel; Social Media AI; Customer Satisfaction Surveys; Multiple Brands; AI conversations from $0.20 each |
| Self Service | $119/month | $1188/year | 14 days | $299 per additional 20K orders. AI conversations from $0.20 each, on your choice of GPT, Claude, Gemini or Kimi. | Let customers help themselves; Track orders; Design returns & exchange flows; Product recommendations; Resolve up to 50% of issues on its own; AI conversations from $0.20 each |
Rating distribution
137 ratings on the listing at crawl time.
- 5 stars130(95%)
- 4 stars3(2%)
- 3 stars0(0%)
- 2 stars3(2%)
- 1 star1(1%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 1, 2026EkmivedaUnited States7 months using the app
"Richpanel is an amazing tool for any D2C brand. It serves as a one-stop platform for managing customer queries efficiently and delivering a seamless customer ..."
5 starsAug 10, 2026PlatefulUnited StatesOver 1 year using the app
"We use Richpanel as our main customer support platform, and it works really well for our team. The new AI is a great addition and ..."
5 starsAug 6, 2026AlphaInfuseUnited StatesOver 1 year using the app
"We’ve had a great experience with Richpanel. Their support team is responsive and genuinely tries to understand our needs, not just give generic answers. The ..."
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: AI customer service, helpdesk, live chat for Shopify 
2 of 5: Add AI Employees 
3 of 5: Multi-channel help desk & live chat 
4 of 5: Social Media Comments AI 
5 of 5: Self Service Portal
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Callback
- Agent analytics
- Encryption
- Customer insights
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- 20+ integrations
- Aircall
- Klaviyo 363 apps
- Recharge 69 apps
- Returnly
- Yotpo 61 apps
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Richpanel Inc
- Apps in the dataset:
- 1
- Address:
- 1885 Cabana Dr, San Jose, CA, 95125, US
- Website:
- richpanel.com
- Support email domain:
- richpanel.com
- English support:
- yes
- Resources:
- Privacy policy, Tutorial, changelog, demo store
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Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 98 words.Show
- AI agents resolve order, return, refund & subscription tickets end to end
- A manager AI reads your store and writes the playbooks your agents follow
- Guardrails you set: refund limits, approval rules, escalate instead of guess
- A QA agent reviews closed conversations and closes the gaps it finds
- One inbox for your team: email, chat, social, SMS and every store you run
An AI support team that resolves tickets end to end. A manager AI trains it and checks its work.
Richpanel is an AI-native helpdesk. A manager AI studies your tickets and policies, then writes and tunes the playbooks your AI agents follow. The agents resolve order status, returns, refunds, cancellations and subscriptions end to end, in your brand voice. You set the guardrails: refund limits, what needs approval, when to escalate. A QA agent reviews closed conversations and closes gaps. Your team handles exceptions in one inbox, across every store. SOC 2 Type II, HIPAA and GDPR audited.
Questions and comments
Questions people ask about Richpanel: AI Customer Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
137 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.