Shopify app
NewCharla Live Chat
Never miss a lead. Deliver the Best Support.
- Rating on Shopify
- 5.0(3)
- Reviews
- 3
- Developer
- Charla Live Chat
- Launched
- February 8, 2023
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
3.98
category median 4.06
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 3
Starting price
$12/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Forever | Free | not offered | none | none stated | Includes 1 Agent; Includes 1 Site; Automated Chatflows and AI Chatbots; Unlimited Conversations; Visitor Insights; iOS and Mobile Apps |
| Starter | $12/month | not offered | none | per agent per month | All Free Plan Features; Remove Charla Branding; Unlimited AI Conversations; Unlimited History; Messenger/Instagram/WhatsApp Integration |
Rating distribution
3 ratings on the listing at crawl time.
- 5 stars3(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsMar 15, 2025Pink & Blue Co.United States14 days using the app
"I’ve been using this app for a few weeks now, and I can confidently say it has been a game-changer for my Shopify store. The ..."
5 starsJun 5, 2024Palava SydänFinland14 days using the app
"* Very versatile and complete chat / customer support / ticket-system app. * Support is very responsive. The team even added some features by request. ..."
5 starsMay 27, 2024MagniEaseNetherlands7 minutes using the app
"Widget very customizable, their knowledge base widget helped me reduce the common questions i keep getting from visitors. Excellent customer service"
Screenshots
5 of 8 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Charla Live Chat Widget Customization 
2 of 5: Agent Dashboard 
3 of 5: Live Visitors 
4 of 5: Site & Widget Customization 
5 of 5: Knowledge Base
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- File upload
- Multi-language
- Push notifications
- Callback
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- FAQs
- Greetings
- Quick replies
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Facebook Messenger 7 apps
- Javascript Client SDK
- Webhooks 5 apps
Data access
As disclosed on the listing. Never scored.
View customer data
Device and activity data
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View store data
Products, orders
- View products: Products, collections
- View orders: All order history
Developer
Charla Live Chat
- Apps in the dataset:
- 1
- Address:
- New Cairo, Cairo, C, 11837, EG
- Website:
- charla.com
- Support email domain:
- charla.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Shopify Inbox
On Shopify, not yet in the dataset · listed as similar by Shopify
Dondy: WhatsApp Marketing+Chat
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IG Facebook & Instagram Shop
On Shopify, not yet in the dataset · listed as similar by Shopify
Smartsupp Live Chat & Chatbots
2.3(4) · shares 50% of feature handles
LiveSupporti ‑ Live Chat
4.2(5) · shares 49% of feature handles
Pushdaddy Many Chat ,Cloud API
4.3(944) · shares 45% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 84 words.Show
- Take the load off your agents with custom Chatflows and AI Chatbots.
- Knowledge Base and Help Desk. Every tool you need to deliver the best support.
- Chat on the Go with iOS/Android and Windows/macOS Apps
- Multi-Site Support. Have one inbox for all your different stores.
- OmniChannel with Instagram/Messenger and WhatsApp Integration
Connect with your visitors instantly with our live chat software.
Charla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Instagram, and Messenger) into one simple inbox.
Help customers instantly, automate common questions, and boost sales with 24/7 support powered by your own knowledge base and built-in help desk. Charla is easy to set up, comes with unlimited conversations, and is designed to help Shopify stores convert more while spending less time on support.
Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
3 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.