Shopify app
NewIllumiChat ‑ AI Support & Chat
Turn support into sales — resolve tickets & recover carts
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- IllumiChat
- Launched
- May 27, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.63
category median 4.62
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$29/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Plan | Free | not offered | none | none stated | Up to 100 credits/month; Community support; Basic analytics; 1 team members; 1 Custom Assistant; Standard integrations |
| Pro Plan | $29/month | $290/year | none | none stated | Up to 1,200 credits/month; Priority support; Advanced analytics; 3 team members; 3 Custom Assistants; All integrations; Custom branding; API access |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJun 16, 2026Trouble StoreUnited States30 minutes using the app
"IllumiChat has genuinely been a lifesaver. Setup took no time at all, it just connects right to Shopify and you're up and running in minutes. ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Agent analytics
Automated responses
- Quick replies
- Shipping alerts
- Order updates
Customization
- Color and font
- Welcome messages
- Agent avatar
Channels
- SMS
- Live chat
- Chatbot
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- AI responses
- Ticketing
- Tagging
- Order tracking
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
IllumiChat
- Apps in the dataset:
- 1
- Address:
- 1155 Perimeter Center W, Sandy Springs, GA, 30328, US
- Website:
- illumichat.com
- Support email domain:
- illumichat.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
BubblaV AI Chatbot
No ratings yet · shares 50% of feature handles
Txted AI: Price Alert
5.0(1) · shares 46% of feature handles
Yuma AI
5.0(9) · shares 44% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 89 words.Show
- 24/7 AI Customer Support: Resolve order, shipping & product questions instantly.
- Instant Order Tracking: Customers check order status without contacting support.
- Scalable Customer Support: Handle thousands of conversations without hiring.
- Customizable AI Assistant: Match every response to your brand tone and style.
- Pre-Sale Chat: Answer shopper questions before they abandon cart.
AI customer support agent — instantly resolves order, shipping, and product questions 24/7
IllumiChat is an AI support agent built for Shopify. It connects directly to your store to answer customer questions about orders, shipping, products, policies, and FAQs — instantly and accurately, 24/7. Customers get real-time answers without waiting. Your team stops drowning in repetitive tickets.
Works across chat, WhatsApp, Instagram, and Messenger from one inbox. No code, no complex setup Install in minutes and let AI handle the support volume while your team focuses on higher-value work.
Questions and comments
Questions people ask about IllumiChat ‑ AI Support & Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.