Shopify app
EmergingBuilt for ShopifyMX: Helpdesk & Live Chat
All-in-one Helpdesk and Live Chat to power up support team
- Rating on Shopify
- 4.3(9)
- Reviews
- 9
- Developer
- Mirasvit Ecommerce Solutions
- Launched
- October 15, 2025
- Pricing
- Free
- Languages
- English, German, French, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), Polish, Chinese (Simplified), Chinese (Traditional), Czech, Dutch, Danish, Norwegian, Turkish, Korean, Indonesian, Japanese, Thai
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.47
category median 4.53
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
11%
1 of 9
Starting price
Free plan
band: Free
Rating distribution
9 ratings on the listing at crawl time.
- 5 stars7(78%)
- 4 stars0(0%)
- 3 stars1(11%)
- 2 stars0(0%)
- 1 star1(11%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
3 starsAug 20, 2026Tierra MediaSpain1 day using the app
"Anuncian integraciones con Instagram y WhatsApp que actualmente no están disponibles. Es una lástima, pues la aplicación tenía buena pinta."
Developer replied. Read on Shopify
5 starsJul 29, 2026ServingSomeLinesLithuania4 days using the app
"I’ve tried a few customer messaging apps, and this is by far my favorite. It’s really easy to use, has all the features I need ..."
Developer replied. Read on Shopify
5 starsJun 24, 2026Jeanity.comAustralia2 days using the app
"Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Self-service
- Help center
- Contact form
Workflow automation
- Auto-reply
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Customer notifications
Real-time messaging
- AI chatbots
- Live chat
- Social media
- File upload
- Multi-language
- Behavior tracking
- Agent analytics
Automated responses
- FAQs
- Greetings
- Quick replies
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View store data
Customers, products, orders, Online Store
- View customers: Customer data
- View products: Products, collections
- View orders: Draft orders, all order history, returns
- View Online Store: Theme
Developer
Mirasvit Ecommerce Solutions
- Apps in the dataset:
- 5
- Address:
- 3400 Richmond Pkwy #2124, Richmond, CA, 94806, US
- Website:
- helpdeskmx.com
- Support email domain:
- helpdeskmx.com
- English support:
- yes
- Resources:
- Privacy policy, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
My AskAI: AI Support Chatbot
No ratings yet · shares 58% of feature handles
Willdesk: Live Chat&AI Chatbot
4.7(383) · shares 58% of feature handles
Crisp ‑ Helpdesk & AI Chatbot
4.0(34) · shares 57% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 65 words.Show
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
All-in-one inbox for email, live chat, and social messaging with automated support workflows.
Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
Questions and comments
Questions people ask about MX: Helpdesk & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
9 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.