Shopify app
EmergingFormilla Live Chat + Chatbot
Live chat and chatbot to increase sales and improve support!
- Rating on Shopify
- 5.0(21)
- Reviews
- 21
- Developer
- Formilla.com
- Launched
- June 3, 2014
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.74
category median 4.65
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 21
Starting price
$17.49/month
band: $10 to $29 · 15-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 1 Chat Agent; Unlimited Chats; Mobile apps for iPhone/Android; Custom Branding + Language; Canned Messages*; Banned Visitors*; Marketing Popups* |
| Premium | $17.49/month | $167.90/year | 15 days | A.I. Chatbots are optional add-ons | Everything in Free and:; Automatic Chat Popups; 3rd Party Integrations; A.I. Chatbots*; Custom Schedule; Chat Departments; Marketing Popups* |
| Professional | $49.99/month | $479.90/year | 15 days | A.I. Chatbots are optional add-ons | Everything in Premium and:; 2 Chat Agents; Real-time Visitor Monitoring; File Sharing; A.I. Chatbots*; Remove Branding; Marketing Popups* |
| Enterprise | $299.99/month | $3599/year | none | Custom pricing starting from $299.99 | Everything in Professional and:; Full Team Access; A.I. Chatbots*; AI Setup & Training; AI Insights & Reporting; Advanced Integrations; Custom Implementation; Dedicated Onboarding |
Rating distribution
21 ratings on the listing when last refreshed.
- 5 stars20(95%)
- 4 stars1(5%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsMay 6, 2019Swing Cushions USAUnited States10 days using the app
"I moved over from another chat app that was difficult to use and not timely in receiving chat requests. Formilla is neither of those! This ..."
5 starsOct 30, 2015Fashion EffectsUnited States9 months using the app
"User friendly and very customizable.... We really appreciate when a app has a fast and responsive customer service, two thumbs up for this guys. Recommended...!"
5 starsAug 12, 2015MastmotorsportsUnited States13 days using the app
"Excellent chat client! Our business started using this chat client 2 weeks ago and have increased online sales 20% already! The mobile app works great ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Push notifications
- Behavior tracking
- Customer insights
Automated responses
- Discounts
- FAQs
- Quick replies
- Upsell
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Formilla.com
- Apps in the dataset:
- 1
- Address:
- 1930 Village Center Circle, #3-7690, Las Vegas, NV, 89134, US
- Website:
- www.formilla.com
- Support email domain:
- formilla.com
- English support:
- yes
- Resources:
- Privacy policy
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 80 words.Show
- See visitors on your site in real-time and request to chat right from our app.
- Enable an A.I. Chatbot powered by ChatGPT for 24/7 support.
- Live chat with your customers from anywhere in the world with our mobile apps.
- Marketing popups to promote your products in engaging ways to boost conversions.
Live chat with real-time visitor monitoring and A.I. Chatbots! Increase sales and improve support.
Formilla Live Chat offers real-time chat and A.I. Chatbots powered by ChatGPT, which have proven to increase sales and improve support. Add a "Chat with us" button to your website now.
Customers prefer live chat over phone & email since they can get immediate assistance.
Be sure to check out our marketing popups to engage customers in various cool ways. All packages come with marketing features.
Questions and comments
Questions people ask about Formilla Live Chat + Chatbot, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
21 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.