Shopify app
EmergingbitChat AI Chatbot & Live Chat
AI that recommends products, sells&supports across every chat
- Rating on Shopify
- 5.0(13)
- Reviews
- 13
- Developer
- bitbybit Studio LLC
- Launched
- May 2, 2023
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.70
category median 4.62
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 13
Starting price
$39/month
band: $30 to $99 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 100 AI replies per month; 100 help tickets per month; 3 Agents, 5 AI Tags; WhatsApp, IG, FB, TikTok Shop + Web chat; AI Studio (build, test, deploy); AI knows loyalty points; AI product recommendations, AI Summaries; 50 Knowledge Base documents |
| Starter | $39/month | $390/year | 7 days | none stated | 2,500 AI replies per month; 1,500 help tickets per month; 6 agents, 20 AI tags; 500 Knowledge Base documents; Advanced handoff rules; Enhanced analytics; Hide 'Powered by bitbybit'; Priority support |
| Growth | $99/month | $990/year | 7 days | none stated | 8,000 AI replies per month; 5,000 help tickets per month; 12 agents, 50 AI Tags; Advanced AI Instructions; API + webhooks; Priority support; 5000 Knowledge Base documents |
| Pro Bundle | $299/month | $2990/year | 7 days | none stated | 25,000 AI replies per month; 10,000 help tickets per month; 25 agents, unlimited AI tags; Custom AI skills & Flows; All 5 products at Growth tier; VIP support + expert onboarding; Unlimited Knowledge Base documents |
Rating distribution
13 ratings on the listing when last refreshed.
- 5 stars13(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 15, 2026TORCHIndonesiaAbout 1 year using the app
"Great apps, so far so great for all daily needs. Easy to use and great experience with the dashboard. Good after service too"
Developer replied. Read on Shopify
5 starsJul 28, 2026Hijaberies Official WebsiteIndonesia3 months using the app
"Our store gets most inquiries through WhatsApp and Instagram DM, and before bitChat those channels were handled separately by different people. Now everything lands in ..."
Developer replied. Read on Shopify
5 starsJul 13, 2026Estilo TropicalColombia6 months using the app
"This app is excellent. I've been using it since the beginning of the year and it has been a game-changer, especially the AI features that ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
- Cart recovery
- COD verification
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
bitbybit Studio LLC
- Apps in the dataset:
- 2
- Address:
- Dover, DE, US
- Website:
- www.bitbybit.studio/bitchat
- Support email domain:
- bitbybit.studio
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
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TicketON — AI & Live Chat
No ratings yet · shares 83% of feature handles
Crisp ‑ Helpdesk & AI Chatbot
4.0(34) · shares 79% of feature handles
Desku: Leading AI Chatbot
4.5(2) · shares 77% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 77 words.Show
- AI sales agent answers questions and recommends products 24/7
- Live Chat, WhatsApp, Instagram, Messenger & TikTok in one inbox
- AI uses your Shopify catalog, inventory & pricing for accurate answers
- Seamlessly hand over AI conversations to your human support team - full context
- AI Tagging captures customer intent for CRM & automation
AI sales agent that recommends products, sells & supports across Live Chat, WhatsApp & social
bitChat is an AI sales agent that turns customer conversations into sales. It uses your Shopify catalog and pricing to answer product questions, recommend products, and guide shoppers toward purchase. Manage Live Chat, WhatsApp, Instagram, Facebook Messenger, and TikTok in one omnichannel inbox. Customize AI responses, hand conversations to your team when needed, and automatically tag customer interactions for CRM and automation
Questions and comments
Questions people ask about bitChat AI Chatbot & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
13 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.