Shopify app
NewWordesk AI Chatbot & Live Chat
AI built for your store with support across all channels.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Biens Limited
- Launched
- July 7, 2025
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.70
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19.99/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Essential - 200 | Free | not offered | none | none stated | Whatsapp Integration; 200 Manual Conversations / monthly; 10 AI Conversations / monthly; Basic Support |
| Advanced AI - 250 | $19.99/month | $189.99/year | none | none stated | All Essential Plan Features Included; 250 AI Conversations / monthly; Whatsapp, Instagram, Messenger, Telegram; Unlimited Manual Conversations; Priority Support |
| Advanced AI - 500 | $34.99/month | $329.99/year | none | none stated | All Essential Plan Features Included; 500 AI Conversations / monthly; Whatsapp, Instagram, Messenger, Telegram; Unlimited Manual Conversations; Priority Support |
| Expert AI - 1000 | $89.99/month | $799.99/year | none | none stated | All Essential Plan Features Included; All Advanced Plan Features Included; 1000 AI Conversations / monthly; Dedicated Support |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Social media
- File upload
- Multi-language
- Real-time translation
- Callback
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Surveys
Customization
- Color and font
- Emojis and stickers
- Chat window
- Welcome messages
- Chat buttons
- Chat assignment
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Device and activity data
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, Online Store
- Edit customers: Customer data
- View products: Products, collections
- Edit orders: All order history for the last 60 days, shipping information, draft orders
- View discounts: Discount codes and promotions
- View Online Store: Theme
Developer
Biens Limited
- Apps in the dataset:
- 1
- Address:
- Orion House London Office 675, Bessemer Road, Welwyn Garden City, London, ENG, AL7 1HH, GB
- Website:
- wordesk.ai
- Support email domain:
- biens.ai
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Shopify Inbox
4.6(5,807) · listed as similar by Shopify
Dondy: WhatsApp Marketing+Chat
4.9(828) · listed as similar by Shopify
IG Facebook & Instagram Shop
4.9(392) · listed as similar by Shopify
Etkin.ai
5.0(1) · shares 78% of feature handles
Ansa: AI Chatbot & Live Chat
5.0(6) · shares 73% of feature handles
AI Wellness Shopping Assistant
5.0(1) · shares 73% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 81 words.Show
- AI-powered Live Chat that answers customer questions instantly
- Multi-channel support for WhatsApp, Instagram, Messenger, and more
- Personalized product recommendations based on customer needs
- Customizable chat icon and message design to match your brand
Unify your customer conversations with AI chat and 24/7 live agents on every major channels
Wordesk is an AI-first chat platform that helps merchants automate customer conversations across their website, WhatsApp, Instagram, Messenger, Telegram, and more. The AI assistant can understand visitor intent, answer product-related questions, and guide users toward purchases by recommending items based on their needs.
Merchants can also step in with live support when needed. All conversations from different platforms are managed in one unified inbox for efficiency.
Questions and comments
Questions people ask about Wordesk AI Chatbot & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.