Shopify app
NewSupport Hero ‑ AI Assistant
Automate customer service and ticketing with AI.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- SupportHero
- Launched
- May 28, 2026
- Pricing
- Free plan available
- Languages
- English, German, Spanish, Italian, Dutch, French
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 50 Optimized Articles; 1 Team Member; Email Support |
| Starter | $29/month | not offered | none | none stated | 500 Optimized Articles; 5 Team Members; AI Autopilot; Priority Support |
| Professional | $79/month | not offered | none | none stated | Unlimited Articles; 20 Team Members; API Access; Custom Branding |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
Workflow automation
- Auto-reply
- Response templates
- AI responses
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, gift cards, Online Store, other data
- Edit customers: Customer data
- Edit products: Inventory, products, collections
- Edit orders: Assigned fulfillment, draft orders, merchant managed fulfillment, order edits, all order history for the last 60 days
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- Edit Online Store: Online Store page content on a path controlled by the app
- Edit other data: Price rules, locations, publications of products on sales channels
Developer
SupportHero
- Apps in the dataset:
- 1
- Address:
- 30 N GOULD ST STE N, Sheridan, WY, 82801, US
- Website:
- not stated
- Support email domain:
- stlfaircommerce.com
- English support:
- yes
- Resources:
- Privacy policy, demo store
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 84 words.Show
- AI Autopilot for resolving repetitive tickets following your rules.
- Unified inbox for managing multiple Gmail and custom email accounts.
- Knowledge base training to teach AI your specific support guidelines.
- Live shop integration for real-time order context and product details.
- AI assistant for composing and writing professional email responses.
Automate support with AI trained on your SOPs. Sync and manage emails in a unified inbox.
Support Hero centralizes customer communication from multiple email channels into one ticketing dashboard. It uses AI trained on your business guidelines to generate responses following your specific rules. You can automate repetitive inquiries with the Autopilot mode or review AI-generated drafts. By integrating with your shop data, the AI provides context about orders and products. This system reduces manual support work while maintaining consistent service quality across conversations.
Questions and comments
Questions people ask about Support Hero ‑ AI Assistant, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.