Shopify app
NewInboxIQ ‑ AI Customer Support
AI customer support for email, Instagram, and Facebook
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Astral Apps
- Launched
- October 24, 2025
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 100 Emails/month |
| Starter | $19/month | not offered | none | none stated | 750 Emails/month |
| Professional | $39/month | not offered | none | none stated | 10000 Emails/month |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
Workflow automation
- Auto-reply
- Response templates
- AI responses
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, Online Store, custom data
- Edit customers: Customer data
- View products: Products, collections
- View orders: All order history
- Edit Online Store: Online Store pages, theme
- Edit custom data: Metaobjects
Developer
Astral Apps
- Apps in the dataset:
- 1
- Address:
- 5778 Lamar St, Arvada, CO, 80002, US
- Website:
- not stated
- Support email domain:
- inboxiq.app
- English support:
- yes
- Resources:
- Privacy policy
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 82 words.Show
- AI-powered email and social message responses that match your brand voice
- Learns from your past conversations to improve response accuracy
- Unified inbox for email, Instagram DMs, and Facebook Messenger
- Build a searchable knowledge base from your customer interactions
- Embeddable web widget for instant answers and customer contact forms
AI drafts replies to customer emails and social messages. Respond faster while staying on-brand.
InboxIQ uses AI to draft personalized responses to customer emails, Instagram DMs, and Facebook messages. It learns from your past conversations and knowledge base to match your brand's voice and policies. Review AI-generated responses before sending, or enable auto-responses for common questions. Build a knowledge base from your email history and create FAQs to handle repetitive inquiries automatically. Supports multiple email accounts and social channels from one dashboard.
Questions and comments
Questions people ask about InboxIQ ‑ AI Customer Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.