Shopify app
NewSmartsupp Live Chat & Chatbots
Smartsupp – grow your business with AI and Live Chat!
- Rating on Shopify
- 2.3(4)
- Reviews
- 4
- Developer
- ⭐ Smartsupp ⭐
- Launched
- October 5, 2021
- Pricing
- Free plan available. Free trial available.
- Languages
- Czech, German, English, Spanish, Hungarian, Polish, French, Italian, Dutch
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
3.80
category median 4.06
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
50%
2 of 4
Starting price
$24/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Live chat, WhatsApp, Messenger; 1 operator; 25 conversations/month; Limited 14-day history |
| Solo | $24/month | $204/year | 14 days | none stated | Live Chat, WhatsApp, Messenger, Email; 1 operator; Unlimited conversations; All channels + Email (3×); Basic automated messages; 50 AI reply assists/month |
| Plus | $35/month | $300/year | 14 days | none stated | Live Chat, WhatsApp, Messenger, Email; 3 operators; Unlimited conversations; All channels + Email (10×); Automated workflows; 250 AI reply assists/month |
| Expert | $117/month | $996/year | 14 days | none stated | Live Chat, WhatsApp, Messenger, Email; 5+ operators (upgradable); Unlimited conversations; All channels + Email (50×); Automated workflows; Premium support; 500 AI reply assists/month |
Rating distribution
4 ratings on the listing at crawl time.
- 5 stars2(50%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star2(50%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starJun 13, 2023arabinstrumentsUnited States12 days using the app
"THE WORSE CUSTOMER SERVICE. THEY NEVER ANSWER TO YOUR QUESTIONS , NEVER RESPOND. VERY HARD TO CONTACT THEM. TOO BAD..."
Developer replied. Read on Shopify
1 starMar 24, 2023Q by QSUnited States29 days using the app
"AVOID AT ALL COST the worst customer service from an app developer i have ever experienced. not only is the app mediocre at best, when ..."
Developer replied. Read on Shopify
5 starsJan 10, 2023Wishes From AfricaNetherlands6 days using the app
"very clear app, works very well. and a nice support, they helped me well, I can recommend it to everyone"
Screenshots
5 of 6 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Let your customers reach you directly via your online store. 
2 of 5: Simplify your workflow with MIRA AI shopping assistant . 
3 of 5: Gather leads through the chatbot and boost your sales. 
4 of 5: Manage multichannel live chat conversations on one dashboard. 
5 of 5: Manage conversations on-the-go with the Smartsupp mobile app.
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Cross-sell
- Upsell
Customization
- Color and font
- Emojis and stickers
- Business hours
- Welcome messages
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
⭐ Smartsupp ⭐
- Apps in the dataset:
- 1
- Address:
- Šumavská 524/31, Brno, 60200, CZ
- Website:
- www.smartsupp.com
- Support email domain:
- smartsupp.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Dondy: WhatsApp Marketing+Chat
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IG Facebook & Instagram Shop
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Charla Live Chat
5.0(3) · shares 50% of feature handles
PX AI Chatbot & Contact Form
4.3(2) · shares 44% of feature handles
Willdesk: Live Chat&AI Chatbot
4.7(383) · shares 43% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 72 words.Show
- Mira AI: Boost sales and personalize your shopping
- Chatbot: Automate responses to deliver quick and consistent customer care.
- Live Chat: Deliver real-time support to keep your customers engaged.
- Lead Generation: Capture valuable leads and expand your customer base.
Elevate Your Store with Smartsupp: Live Chat, Chatbot, Mira AI Shopping Assistant and AI Tools
Smartsupp offers a wide range of practical solutions to help grow your business. From the Mira AI Shopping Assistant, which provides personalized product recommendations, to responsive live chat and efficient chatbots, tools to improve customer interactions and streamline sales processes.
Trusted by e-commerce businesses around the globe, Smartsupp is designed to support your growth with AI-driven features.
Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
4 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.