Shopify app
NewRMS Chat Assistant (AI)
Chat assistant with real product info that helps customers
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- RMS
- Launched
- March 19, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English, German, French, Spanish
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.65
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 25 conversations per month; Single language support; 2 assistant personalities; Live handover to WhatsApp agent; Basic analytics; Assistant supports products only |
| Starter | $19/month | $190/year | 14 days | none stated | 500 conversations per month; Single language support; Escalation to support team; Live handover to WhatsApp agent; Custom assistant personality; Advanced analytics; Assistant supports products only; Smart model routing |
| Growth | $49/month | $490/year | 14 days | none stated | 2,500 conversations per month; Multi-language support; Escalation to support team; Live handover to WhatsApp agent; Custom assistant personality; Advanced analytics; Assistant supports products & collection |
| Enterprise | $99/month | $990/year | 14 days | none stated | 10,000 conversations per month; Multi-language support; Escalation to support team; Live handover to WhatsApp agent; Custom assistant personality; Advanced analytics; Priority support; Assistant supports products & collection |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Multi-language
- Callback
Automated responses
- FAQs
- Greetings
- Quick replies
Customization
- Color and font
- Welcome messages
- Chat buttons
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- WhatsApp Business Account
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View store data
Products, orders, discounts, Online Store, custom data, Shopify admin
- View products: Inventory, products, collections
- View orders: All order history for the last 60 days, returns, shipping information
- View discounts: Discount codes and promotions
- View Online Store: Online Store pages, theme
- View custom data: Metaobject definitions, metaobjects
- View Shopify admin: Legal policies, privacy settings
- View other data: Locales, locations, Shopify Markets settings, payment terms, purchase options
Developer
RMS
- Apps in the dataset:
- 3
- Address:
- London, ENG, GB
- Website:
- reedmace.net
- Support email domain:
- reedmace.net
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Shopify Inbox
4.6(5,807) · listed as similar by Shopify
Dondy: WhatsApp Marketing+Chat
4.9(828) · listed as similar by Shopify
IG Facebook & Instagram Shop
4.9(392) · listed as similar by Shopify
GetButton: WhatsApp, FB & More
4.0(45) · shares 69% of feature handles
ChatPal — AI Sales Chatbot
No ratings yet · shares 64% of feature handles
ShopAgent – AI Chatbot
No ratings yet · shares 62% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 95 words.Show
- Reduce support tickets. With upfront answers, customers have all information.
- Email & WhatsApp escalation to store team for complex questions.
- Integrates with your WhatsApp Business Account for live escalation to your team.
- Multi-language chat support.
- 5-minute setup, no coding required.
Every customer question gets answered even when you're asleep.
"Where's my order?" "Do you have this in blue?" You've answered these a thousand times, and now one's landed at 2am your time. RMS Shop Assistant answers instantly on your storefront, using your real catalogue, policies and live inventory — not a script — and only escalates what genuinely needs you. You get your evenings back. Customers get answers at 2am instead of "we'll respond in 24 hour."
Add your WhatsApp Business Account and the app hands over the chat to your team member over WhatsApp.
Questions and comments
Questions people ask about RMS Chat Assistant (AI), answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.