Shopify app
EmergingReturnX: Returns & Exchanges
Manage Return Shipping Labels and Refunds with Return Portal
- Rating on Shopify
- 4.9(39)
- Reviews
- 39
- Developer
- Xpany Softwares LLP
- Launched
- April 27, 2023
- Pricing
- Free plan available. Free trial available.
- Languages
- English, French, German
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.79
category median 4.60
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
5%
2 of 39
Starting price
$39/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Explore | Free | not offered | none | none stated | 5 Free Returns; One Click Order Creation; One Click Refund; Customizable Return Portal; Shipping Integrations; Customer Emails; Multi-Languages |
| Starter | $39/month | $374/year | 14 days | $0.7 / extra requests | 80 returns/month; Everything in Explore +; Gift Card Refunds; Custom Returns Policies; Automated Refunds; AI Analytics |
| Growth | $69/month | $662/year | 14 days | $0.5 / extra requests | 180 Returns/month; Everything in Starter Plan +; Custom Branding; Remove ReturnX Branding; Multiple Languages; Export Analytics; Priority Support |
| Scale | $169/month | $1622/year | 14 days | $0.3 / extra requests | 500 Returns/month; Everything in Growth Plan +; Automation; OMS/WMS Integrations; Custom Solutions; Dedicated Account Manager |
Rating distribution
39 ratings on the listing when last refreshed.
- 5 stars37(95%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars1(3%)
- 1 star1(3%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsFeb 7, 2026NordnfitUnited States20 days using the app
"We’ve had a great experience using ReturnX so far. The app is detailed, easy to configure, and works smoothly for managing returns and exchanges. Special ..."
5 starsFeb 5, 2026Earthing HarmonyEstonia6 months using the app
"We’ve had a great experience using ReturnX App. Their support team is responsive, helpful, and open to providing customizations based on our store’s specific needs. ..."
5 starsNov 27, 2024Stylish WodrobeIndia5 months using the app
"We had some issues in the beginning but we figured out gradually. The customer support is great. Yash and his team always give us priority ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- QR codes
- Gift cards
- Store credit
- Gift returns
- Discount codes
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, gift cards, store analytics, Shopify Payments, Online Store, Shopify admin
- View customers: Customer data
- Edit products: Inventory, product listings, products, collections
- Edit orders: Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment
- View discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- View store analytics: Analytics
- View Shopify Payments: Shopify Payments accounts
- View Online Store: Online Store pages
- View Shopify admin: Files
- Edit other data: Price rules, locales, locations, Shopify Markets settings, payment terms, translations
Developer
Xpany Softwares LLP
- Apps in the dataset:
- 2
- Address:
- London, BFP, GB
- Website:
- www.returnx.ai
- Support email domain:
- returnx.io
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
AfterShip Returns & Exchanges
4.7(1,543) · listed as similar by Shopify
CWILL Returns & Exchanges
4.9(487) · listed as similar by Shopify
Synctrack Returns & Exchanges
4.9(132) · listed as similar by Shopify
ReturnZap Returns & Exchanges
4.8(112) · shares 96% of feature handles
Frate Returns and Protection
5.0(7) · shares 96% of feature handles
ReturnHQ : Return & Exchange
5.0(8) · shares 92% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 78 words.Show
- Save Hours with Auto Return and Exchange Portal and Return Label Generation
- Retain Revenue by Promoting Refunds via Gift Cards and Store Credit
- Double Your Return Profits with AI Analytics and a Detailed Merchant Dashboard
- Keep Your Customers Updated with Emails About Their Return Requests and Labels
- Collect Upsell Amounts & Handling Charges for Exchanges.
Manage returns and exchanges effortlessly with return label automation, custom branded Return Portal
Say goodbye to return headaches with our user-friendly return and exchange app. With our customizable Return Portal, managing returns and exchanges is super easy. Our one-click return label generation with EasyPost, Shippo, Parcel2Go, InPost, DHL, DPD, and AI-powered analytics provides a revolutionary post-purchase experience for both you and your customers. We provide plug-and-play integrations to save you time and maximize ROI, elevating your post-purchase experience.
Questions and comments
Questions people ask about ReturnX: Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
39 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.