Shopify app
NewOT: WhatsApp Chat & FAQ
Enhance your customer support via WhatsApp Chat and FAQ
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Omni Themes
- Launched
- May 6, 2024
- Pricing
- Free
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.50
category median 4.52
Reviews in the last 180 days
0
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
Free plan
band: Free
Rating distribution
1 ratings on the listing at crawl time.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJan 10, 2026The Sky BalloonsUnited Arab Emirates36 minutes using the app
"Great WhatsApp chat app by Omni Themes! Easy to install and works perfectly. The FAQ feature is very useful and helps customers find answers instantly ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- Live chat
Automated responses
- FAQs
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
Data access
As disclosed on the listing. Never scored.
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Online Store, custom data
- View Online Store: Theme
- Edit custom data: Metaobject definitions, metaobjects
Developer
Omni Themes
- Apps in the dataset:
- 2
- Address:
- Ha Noi, VN
- Website:
- not stated
- Support email domain:
- omnithemes.com
- English support:
- yes
- Resources:
- Privacy policy, Tutorial, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 83 words.Show
- Redirect customers to WhatsApp immediately for quick support
- Send customers' messages on the chat widget to the WhatsApp conversation
- Customize working hours and messages in holiday time
- Tailor storefront appearance of the chat widget
- Set up multiple FAQ to resolve common inquiries
Help your customers immediately contact you via WhatsApp and resolve their common inquiries via FAQ.
With the help of this app, you can enable customers to contact you via WhatsApp immediately. Moreover, you can customize your helpdesk widget to create a harmonious look and feel with your theme, thereby improving their online experience, and increasing conversion rates. Its capacity to include an infinite FAQ database allows you to create multiple frequently asked questions to resolve common customer issues, increasing efficiency and customer satisfaction.
Questions and comments
Questions people ask about OT: WhatsApp Chat & FAQ, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 19, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.