Shopify app
EstablishedBuilt for ShopifyOrderify ‑ Order Edit Cancel
Let customers edit, cancel and reorder orders instantly
- Rating on Shopify
- 4.8(71)
- Reviews
- 71
- Developer
- Customer First focus
- Launched
- May 2, 2016
- Pricing
- From $4.99/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.78
category median 4.77
Reviews in the last 180 days
1
from the 3 reviews on the listing page
1 and 2 star share
6%
4 of 71
Starting price
$4.99/month
band: Under $10 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Shopify Basic | $4.99/month | not offered | 30 days | none stated | Unlimited for stores on "Basic plan" |
| Shopify | $8.99/month | not offered | 30 days | none stated | Unlimited for stores on "Shopify plan" |
| Shopify Advanced | $24.99/month | not offered | 30 days | none stated | Unlimited for stores on "Advanced plan" |
| Shopify Plus | $99.99/month | not offered | 30 days | none stated | Unlimited for stores on "Shopify Plus" |
Rating distribution
71 ratings on the listing when last refreshed.
- 5 stars64(90%)
- 4 stars2(3%)
- 3 stars1(1%)
- 2 stars0(0%)
- 1 star4(6%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJul 15, 2026WhyNotNaturalUnited States10 months using the app
"I love the flexibility this app offers our customers, it's really cut down on the customer service burden now that they can cancel themselves! And ..."
5 starsFeb 2, 2026Mia Food ServiceCanadaOver 5 years using the app
"Great app and exceptional support! Contacted the team about a specific use case to improve useability and Steve was able to complete a custom integration ..."
5 starsNov 7, 2025PfaltzgraffUnited StatesOver 2 years using the app
"We are using Orderify across 10 of our websites and it has saved our customer service team a lot of time and effort dealing with ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Order updates
- Cancellations
- Re-orders
- Refunds
- Returns
- Address
- Custom rules
- Automated workflows
- Customer portal
Channels
- Self-service
- Help center
- FAQs
Workflow automation
- Auto-reply
- Rule-based triggers
- Tagging
- Order tracking
- Customer notifications
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders
- Edit customers: Customer data
- Edit products: Products, collections
- Edit orders: All order history, shipping information
Developer
Customer First focus
- Apps in the dataset:
- 2
- Address:
- 2214 Pine Street, San Francisco, CA, 94115, US
- Website:
- not stated
- Support email domain:
- customerfirstfocus.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Cleverific Order Edit & Upsell
4.6(233) · listed as similar by Shopify
Relocate+ Order Editing
5.0(42) · listed as similar by Shopify
OrderEase ‑ Cancel Order
No ratings yet · listed as similar by Shopify
Chad: AI Chat Agent + Helpdesk
5.0(1) · shares 35% of feature handles
Vista Order Editing & Upsell
5.0(1) · shares 30% of feature handles
Vaarden
5.0(1) · shares 30% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 90 words.Show
- Your customers can cancel, edit or reorder on their own (one-click self-service)
- Customer Portal on the order status, confirmation e-mail and account page
- Only unfulfilled orders are editable. Works well with third-party fulfillment.
- 5 minute setup with easy custom rules (Ex. duration limit) and display settings
- Auto-refund (compatible with all Payment Gateways on Shopify) and Auto-Restock
Let customers edit, cancel and reorder on their own for a better customer experience.
Shoppers often make order mistakes and are stuck waiting for a fix. Customer support spends a lot of time fixing these mistakes. Orderify lets customers edit and cancel orders on their own. It also increases sales with one-click reordering.
Orderify improves the customer experience, decreases customer support costs and increases orders.
*Note, for Order Editing, to give your customer full editing flexibility, Orderify first cancels the original order and reloads the items in a shopping cart.
Questions and comments
Questions people ask about Orderify ‑ Order Edit Cancel, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
71 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.