Shopify app
NewOrderEase ‑ Cancel Order
OrderEase lets customers self-cancel orders fully or partially
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- TwntyApps
- Launched
- August 21, 2026
- Pricing
- $3.99/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.69
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$3.99/month
band: Under $10 · 3-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Basic | $3.99/month | not offered | 3 days | none stated | Customer-facing cancel widget; Auto-cancel, instant refund & restock; Manual review mode with order tagging; Customisable cancellation reasons; Configurable cancellation time window; Custom customer-facing messages |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Order updates
- Cancellations
- Refunds
- Returns
- Custom rules
- Customer portal
Order management
- Tagging
Channels
- Self-service
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout, Customer accounts, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Device and activity data
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Orders
- Edit orders: Assigned fulfillment, merchant managed fulfillment, all order history for the last 60 days, third-party fulfillment
- View other data: Locations
Developer
TwntyApps
- Apps in the dataset:
- 3
- Address:
- A-326, Shastri Nagar, Jodhpur, RJ, 342003, IN
- Website:
- not stated
- Support email domain:
- gmail.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Cleverific Order Edit & Upsell
4.6(233) · listed as similar by Shopify
Orderify ‑ Order Edit Cancel
On Shopify, not yet in the dataset · listed as similar by Shopify
Relocate+ Order Editing
On Shopify, not yet in the dataset · listed as similar by Shopify
EditsYard: Order Edit & Upsell
No ratings yet · shares 42% of feature handles
dotAOV: Order Editing & Upsell
No ratings yet · shares 40% of feature handles
Order Cancel Pro
No ratings yet · shares 38% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 72 words.Show
- Let customers cancel orders themselves, fully or partially, without support.
- Set custom cancellation rules by fulfillment status, products, or timing.
- Reduce support tickets and prevent chargebacks with self-serve cancellations.
- Cancellation options on order status, account, and thank-you pages.
OrderEase lets customers self-cancel orders fully or partially, without contacting support.
OrderEase enables customers to cancel orders — fully or partially — on their own, without contacting support or waiting hours for a response. Customers can initiate cancellations directly from the order status page, customer account, or checkout thank-you page, creating a seamless self-service experience. This improves customer satisfaction, reduces support workload, and helps prevent chargebacks caused by delayed or unfulfilled orders.
Questions and comments
Questions people ask about OrderEase ‑ Cancel Order, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.