Shopify app
NewLumen: Order Tracking & AI
Tracking page and AI assistant for "Where is my order?"
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Mani Labs
- Launched
- May 18, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 50 conversations per month; Tracking page, form and AI chat; Storefront in 4 languages; Human handoff with tickets; Custom bot name and tone |
| Pro | $29/month | not offered | 14 days | none stated | Everything in Free; 700 conversations per month; Email alerts for new tickets; Basic analytics and CSV export; Weekly summary reports; Remove Lumen branding; Widget position control |
| Pro+ | $69/month | not offered | 14 days | none stated | Everything in Pro; 1,500 conversations per month; Advanced analytics dashboard; Sentiment trends over time; De-escalation insights; Custom AI persona and prompts; Custom bot avatar upload |
| Scale | $149/month | not offered | 14 days | none stated | Everything in Pro+; 3,500 conversations per month; Priority support |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Chatbot
- Self-service
Workflow automation
- Auto-reply
- AI responses
- Ticketing
- Escalation
- Order tracking
- Analytics
- Reports
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Orders, Online Store, Shopify admin
- View orders: Order fulfillments, merchant managed fulfillment, all order history
- Edit Online Store: Online Store page content on a path controlled by the app
- View Shopify admin: Legal policies
Developer
Mani Labs
- Apps in the dataset:
- 2
- Address:
- Peelamedu, Coimbatore, TN, 641004, IN
- Website:
- manilabs.co/products/lumen
- Support email domain:
- manilabs.co
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 103 words.Show
- Tracking page at /apps/lumen-widget/track with no theme editing needed
- Tracking form block for any page that works alongside your current chat app
- AI assistant answers order, shipping, return and refund questions
- Tickets with a summary and transcript when a shopper needs your team
- Speaks your store's language: English, Spanish, French and German
Give shoppers a branded tracking page and an AI assistant that answers order questions for you.
"Where is my order?" is the question every store answers most. Lumen answers it for you. Shoppers enter their order or tracking number and checkout email, and get a plain-language status with every shipment and carrier link. Add a tracking page, a tracking form on any page, an AI chat assistant, or all three. Already use another chat app? Add only the form. When a shopper needs a person, Lumen creates a ticket with a summary for your team. It answers in English, Spanish, French or German.
Questions and comments
Questions people ask about Lumen: Order Tracking & AI, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.