Shopify app
NewKernvel SupportIQ
SupportIQ answers your customers, tracks their orders, issues
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Kernvel Labs
- Launched
- July 24, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.62
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 50 AI resolutions per month; Grounded answers from your store's real; Suggested replies; Storefront chat widget; 25 knowledge articles; Full action audit trail |
| Starter | $19/month | $190/year | 14 days | none stated | 250 AI resolutions per month; Autonomous actions turn on (guarded); Issues refunds up to $50 on its own; Brand-voice escalation drafts; Smart escalation to a human; Storefront AI chat + unified inbox; 100 knowledge articles; 24-hour email support |
| Pro | $49/month | $490/year | 14 days | none stated | 1,000 AI resolutions per month; Issues refunds up to $150 on its own; Voice-of-Customer insights; Proactive WISMO Inbox drafts; Multilingual replies; Storefront AI chat + unified inbox; 500 knowledge articles; Dedicated Support |
| Scale | $149/month | $1490/year | 14 days | none stated | 5,000 AI resolutions per month; Issues refunds up to $500 on its own; Cross-shop benchmarks (anonymized); Higher autonomy caps; Priority processing; 2,000 knowledge articles; Dedicated Support |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Multi-language
- Agent analytics
- Customer insights
Automated responses
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Shipping alerts
- Order updates
- Send transcript
Customization
- Color and font
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- chat support
- Kernvel AI Auction
- Kernvel GateIQ
- Kernvel ListIQ
- Kernvel ReturnIQ
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, Online Store
- View customers: Customer data
- View products: Products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days, draft orders
- Edit discounts: Discount codes and promotions
- View Online Store: Online Store pages
Developer
Kernvel Labs
- Apps in the dataset:
- 3
- Address:
- Kumar Palms, Kondhwa Main Rd, Ambedkar Nagar, Kondhwa, Pune, MH, 411048, IN
- Website:
- kernvellabs.com
- Support email domain:
- kernvellabs.com
- English support:
- yes
- Resources:
- Privacy policy, Tutorial, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 76 words.Show
- The autonomous support agent for store.
- An agent that acts, not just answers. App imports your Shopify policies, etc
- Handles photos — and spots fake ones.
- Voice of Customer + AI quality, automatically
- A public API + webhooks. Compliance + scale.
SupportIQ answers your customers, tracks their orders, issues refunds, cancels and edits orders, etc
The AI support agent that actually does the work. SupportIQ answers your customers, tracks their orders, issues refunds, cancels and edits orders, and applies discounts- grounded in your store's own policies and orders, with every action shown in a clear audit trail. Start in suggest mode, graduate to fully autonomous when you trust it. Works on your storefront and your support inbox
Questions and comments
Questions people ask about Kernvel SupportIQ, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.