EcomAppReviews

Shopify app

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Crescendo

An AI-powered shopping and support assistant

Rating on Shopify
1.0(1)
Reviews
1
Developer
Crescendo AI
Launched
December 24, 2025
Pricing
Free
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Chat

#99 of 274

See the ranked table

Bayesian rating

4.42

category median 4.52

Reviews in the last 180 days

1

from the 1 reviews on the listing page

1 and 2 star share

100%

1 of 1

Starting price

Free plan

band: Free

Rating distribution

1 ratings on the listing at crawl time.

  • 5 stars0(0%)
  • 4 stars0(0%)
  • 3 stars0(0%)
  • 2 stars0(0%)
  • 1 star1(100%)

Latest reviews

The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 1 starMay 12, 2026AI•conic! VerveSwitzerland1 minute using the app

    "this is just a link that leads to an external platform, not an app"

    Read on Shopify

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Real-time messaging

  • AI chatbots
  • Live chat
  • Multi-language
  • Agent analytics
  • Customer insights

Automated responses

  • FAQs
  • Product recommendations
  • Quick replies
  • Order updates

Customization

  • Color and font
  • Chat window
  • Business hours
  • Welcome messages
  • Chat buttons
  • Tagging
  • Chat assignment
  • Chat flows
  • Agent avatar

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

  • Sensitive data: Name, email address, phone number, physical address
  • Device and activity data: Geolocation, IP address, browser and operating system

View staff and contributor data

Store owner, blog contributors

  • Store owner: Name, email address, phone number, physical address
  • Blog contributors: Email address, IP address, browser and operating system

View store data

Customers, products, orders, discounts, Online Store, custom data, Shopify admin, other data

  • View customers: Customer data
  • View products: Inventory, product listings, products, collections
  • View orders: All order history for the last 60 days
  • View discounts: Discount codes and promotions
  • View Online Store: Online Store pages, theme
  • View custom data: Metaobjects
  • View Shopify admin: Files
  • View other data: Publications of products on sales channels, translations

Developer

Crescendo AI

Apps in the dataset:
1
Address:
201 Spear Street, San Francisco, CA, 94105, US
Website:
not stated
Support email domain:
crescendo.ai
English support:
yes
Resources:
Privacy policy, demo store

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 74 words.Show
  • Dual-purpose AI assistant: Both shopping assistant and a customer support agent
  • Multimodal support: Conducts both chat and voice conversations
  • Seamless human handoff: Complex or sensitive cases transfer to live agents
  • Global coverage: 24/7 availability in 50+ languages
  • Deep Shopify integration: order data, updates statuses, product recommendations

Crescendo Chat Assistant is an AI-powered shopping and support chatbot.

Merchants choose Crescendo Chat Assistant because it combines shopping assistance and customer support in a single AI-powered solution. Instead of just answering tickets, Crescendo actively guides customers to products, answers questions, and helps them complete purchases — all while reducing the load on support teams. By reducing repetitive tasks and enabling always-on, multilingual support, Crescendo helps merchants improve customer satisfaction and cut service costs.

Questions and comments

Questions people ask about Crescendo, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Ask a question or share what worked for your store

Read by a person before it appears. One link at most, no HTML.

Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.