Shopify app
NewFetchply AI Chatbot Live Chat
AI support for products, policies, and orders
- Rating on Shopify
- 5.0(5)
- Reviews
- 5
- Developer
- Rana Haroon
- Launched
- June 29, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.64
category median 4.62
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 5
Starting price
$18/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free to install | Free | not offered | none | none stated | 200 AI Replies/month; Up to 400 products or 10 MB data; Website chat widget; WhatsApp & Instagram; Lead capture; Unlimited Messages; Lead capture; AI order tracking |
| Starter | $18/month | $194/year | 7 days | none stated | 5500 AI Replies/month; Up to 2,000 products or 50 MB data; Website, WhatsApp & Instagram; Standard AI model; AI shopping assistant; Unlimited Messages; Conversation logs; Standard support |
| Pro | $49/month | $529/year | none | none stated | Everything in Starter; 15,000 AI Replies/month; Up to 5,000 products or 150 MB data; MCP Server; AI replies on social channels; AI order tracking; Remove Fetchply branding; Priority support |
| Business | $99/month | $1069/year | none | none stated | Everything in Pro; 28,000 AI Replies/month; Up to 15,000 products or 500 MB data; All channels & integrations; Pro AI model for higher accuracy; Dedicated support |
Rating distribution
5 ratings on the listing when last refreshed.
- 5 stars5(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 7, 2026YALLAWORLDUnited Kingdom10 days using the app
"Excellent app. I have found it very easy to use. Excellent customer support and they have helped me set up the bot and train it ..."
Developer replied. Read on Shopify
5 starsAug 18, 2026Shanza StorePakistan3 days using the app
"I was searching for a simple to use ai chatbot and i used chatty and zipchat and some others but those were really very complicated ..."
5 starsJul 11, 2026Elite KidsPakistan3 days using the app
"We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Agent analytics
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Send transcript
Customization
- Color and font
- Welcome messages
- Chat buttons
- Chat assignment
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Products, orders, discounts, Online Store, Shopify admin
- View products: Inventory, products, collections
- Edit orders: All order history, shipping information
- View discounts: Discount codes and promotions
- View Online Store: Online Store pages, theme
- View Shopify admin: Legal policies
- View other data: Locations, Shopify Markets settings
Developer
Rana Haroon
- Apps in the dataset:
- 1
- Address:
- House No 154-b Near Awan Chowk, Ghulam Muhammad Abad, Faisalabad, 38000, PK
- Website:
- fetchply.com/docs
- Support email domain:
- fetchply.com
- English support:
- yes
- Resources:
- Privacy policy, App Documentation, changelog
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 91 words.Show
- AI agent trained on your products, pages, and policies answers shoppers 24/7
- Recommends products in chat and answers order questions to help close sales
- Shared inbox for widget, WhatsApp, Instagram, and email with human takeover
- Guided flows: build visual step-by-step journeys for orders, returns, and FAQs
- Analytics show top questions, unanswered gaps, and product interest
An AI chat agent trained on your store. It answers questions, recommends products, and captures lead
Fetchply turns your store pages, product catalog, policies, and help content into an AI chat agent for your storefront. The agent answers shopper questions around the clock, recommends products, helps with order questions, captures leads, and hands the conversation to your team when a person is needed. Review every conversation in a shared inbox, see which questions shoppers ask most, fill gaps in your content, and keep answers current with retraining as your store changes.
Questions and comments
Questions people ask about Fetchply AI Chatbot Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
5 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.