Shopify app
NewFarnsla ‑ Chatbot AI
AI answers plus free direct messaging and human handover
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Farnsla
- Launched
- February 19, 2026
- Pricing
- Free plan available
- Languages
- English, Spanish, French, Japanese, Italian, Portuguese (Portugal), German, Dutch
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.70
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$20/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 100 customer messages/month; Define tone, policies, FAQs, brand info; Smart, accurate product recommendations; Secure order status lookup, instantly; Free Direct Messaging & AI handover; Chat history & transcripts; Chat analytics |
| Basic | $20/month | not offered | none | none stated | All Free plan features included; 300 customer messages/month |
| Starter | $40/month | not offered | none | none stated | All Free plan features included; 800 customer messages/month; Most Popular |
| Growth | $60/month | not offered | none | none stated | All Free plan features included; 1,500 customer messages/month |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Customer insights
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
Data access
As disclosed on the listing. Never scored.
View customer data
Device and activity data
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Online Store
- Edit customers: Customer data
- View products: Inventory, product listings, products, collections
- View orders: All order history for the last 60 days, shipping information
- Edit Online Store: Online Store script tags, theme
- View other data: Product and variant inventory
Developer
Farnsla
- Apps in the dataset:
- 2
- Address:
- Singapore, SG
- Website:
- farnsla.com
- Support email domain:
- farnsla.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Shopify Inbox
4.6(5,807) · listed as similar by Shopify
Dondy: WhatsApp Marketing+Chat
4.9(828) · listed as similar by Shopify
IG Facebook & Instagram Shop
4.9(392) · listed as similar by Shopify
Buzzin Spots
No ratings yet · shares 67% of feature handles
Ernest: AI Chatbot & Helpdesk
5.0(6) · shares 64% of feature handles
Brilio AI Sales Assistant
No ratings yet · shares 63% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 80 words.Show
- Add an AI chatbot to your Shopify store with no code
- Answer FAQs using your policies, brand info, and store content
- Recommend products using synced product knowledge
- Let customers check order status securely
- Free Direct Messaging with AI handover to WhatsApp, LINE, and more
AI support for your online store. Free Direct Messaging and human handover.
Farnsla gives your Shopify store a free customer messaging widget, so shoppers can contact your team directly through WhatsApp, LINE or another supported messaging app. Direct Messaging is free and connects customers to your team without an AI response. You can also turn on the AI Assistant whenever you need it. Farnsla can answer common questions 24/7 and direct customers to your team when a person is needed.
Questions and comments
Questions people ask about Farnsla ‑ Chatbot AI, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.