Shopify app
NewErnest: AI Chatbot & Helpdesk
AI support agent that answers orders, returns and FAQs 24/7
- Rating on Shopify
- 5.0(6)
- Reviews
- 6
- Developer
- Ernest
- Launched
- July 21, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.65
category median 4.62
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 6
Starting price
$49/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 100 conversations, lifetime; Never expires, no card needed; 1 knowledge source |
| Starter Plan | $49/month | not offered | none | none stated | 500 conversations/mo; 10 knowledge sources; Replay past tickets before go-live; Upload files as knowledge; Custom widget colours and logo |
| Growth Plan | $149/month | not offered | none | none stated | 2,000 conversations/mo; 50 knowledge sources; Connect 3 tool servers (MCP); Everything in Starter |
| Scale Plan | $299/month | not offered | none | none stated | Everything in Growth; 10,000 conversations/mo; Unlimited knowledge sources; White label |
Rating distribution
6 ratings on the listing when last refreshed.
- 5 stars6(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 12, 2026Black Dove ApparelUnited States2 days using the app
"The product was intuitive to use, a lot of my customers reach out on whatsapp and messenger so having that integration was helpful. I did ..."
5 starsAug 12, 2026LittleAngelDreamsUnited StatesAbout 21 hours using the app
"Easy installation process. The multilingual support (we ship internationally) has been seamless. and the devs were quite responsive"
5 starsAug 12, 2026noblehavenpetcareUnited States2 days using the app
"Being able to see re-occuring issues in my store was quite useful, was able to use that feature to change my listings. Wish it would ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Customer insights
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
Customization
- Color and font
- Welcome messages
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Products, orders, Shopify admin
- View products: Products, collections
- Edit orders: All order history for the last 60 days, returns
- View Shopify admin: Legal policies
Developer
Ernest
- Apps in the dataset:
- 1
- Address:
- New York, NY, US
- Website:
- heyernest.ai
- Support email domain:
- heyernest.ai
- English support:
- yes
- Resources:
- Privacy policy, demo store
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 96 words.Show
- Answers customer service questions 24/7 from your own pages and policies
- Order tracking, returns and cancellations in chat; refunds need your approval
- Shopping assistant answers pre-sale product questions from your live catalog
- Replay your real tickets and check every answer before it goes live
- Hands off to your team by email when a question needs a person
An AI chatbot and helpdesk that answers customer questions about orders, returns and products
Running a small store means answering the same questions all day: where is my order, how do I return this, is this in stock. Ernest is an AI chatbot that learns your pages, policies and products, then answers 24/7 in your customer's language. It handles order tracking, returns and cancellations, and answers pre-sale questions like a shopping assistant. What it cannot answer goes to your team by email with full context, so it works as a help desk without the ticket queue.
Questions and comments
Questions people ask about Ernest: AI Chatbot & Helpdesk, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
6 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.