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Shopify app

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Dana: AI Chatbot & Assistant

AI sales assistant that answers shoppers from your catalog

Rating on Shopify
5.0(5)
Reviews
5
Developer
Ferasa Ai LTD
Launched
August 24, 2026
Pricing
Free plan available. Free trial available.
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Chat

#160 of 1000

See the ranked table

Bayesian rating

4.71

category median 4.70

Reviews in the last 180 days

3

from the 3 reviews on the listing page

1 and 2 star share

0%

0 of 5

Starting price

$19/month

band: $10 to $29 · 14-day trial

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

PlanPriceBilled yearlyTrialUsage feeIncluded
FreeFreenot offerednonenone stated50 conversations a month; 250 products indexed; Order lookup and tracking; Adds to cart inside the chat; Email capture and discount codes; Handoff to a human, 1 seat; 7 days of chat history; Train it: 5 pages, 1 PDF + policies
Starter$19/month$190/year14 daysOver 500 conversations a month: $0.20 each on monthly billing. Yearly: add packs, 250 conversations for $50.500 conversations a month; 1,000 products indexed; Klaviyo lead sync; Custom persona and tone; 20 training sources; 30 days of chat history; Everything in Free
Growth$49/month$490/year14 daysOver 2,500 conversations a month: $0.20 each on monthly billing. Yearly: add packs, 250 conversations for $50.2,500 conversations a month; 10,000 products indexed; Your own colours and launcher icon; No Powered by badge; 3 seats, assign conversations; Business hours and saved replies; 90 days of chat history; Everything in Starter
Pro$149/month$1490/year14 daysOver 15,000 conversations a month: $0.20 each on monthly billing. Yearly: add packs, 250 conversations for $50.15,000 conversations a month; Unlimited products indexed; 10 seats; SLA alerts on slow replies; Per-agent analytics; Unlimited training sources; 365 days of chat history; Everything in Growth

Rating distribution

5 ratings on the listing when last refreshed.

  • 5 stars5(100%)
  • 4 stars0(0%)
  • 3 stars0(0%)
  • 2 stars0(0%)
  • 1 star0(0%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsOct 15, 2026Flora Fuse BeautyUnited States3 days using the app

    "This offers more than simple automated replies. It can help shoppers discover products, answer questions, check order information, and move toward checkout. I like the ..."

    Read on Shopify

  • 5 starsSep 26, 2026GlenzereUnited Arab Emirates3 days using the app

    "Dana makes it easy for my customers to check order statuses, discover relevant products, and add items to their carts. The recommendations feel helpful, and ..."

    Read on Shopify

  • 5 starsSep 24, 2026Smell Of ArabiaUnited StatesAbout 2 hours using the app

    "Really impressed with this app. It goes beyond being a basic AI chatbot—it actually takes action, from managing carts and orders to handling discounts and ..."

    Read on Shopify

Screenshots

3 of 4 listing screenshots, composed as review cards. Captions are the developer's own.

  • Dana: AI Chatbot & Assistant Shopify app screenshot: Dana chat listing in-stock doorbells and flagging one sold out
    1 of 3: Dana chat listing in-stock doorbells and flagging one sold out
  • Dana: AI Chatbot & Assistant Shopify app screenshot: In-chat variant picker with Gold selected and an Add to cart
    2 of 3: In-chat variant picker with Gold selected and an Add to cart
  • Dana: AI Chatbot & Assistant Shopify app screenshot: Exit offer asking for an email to send a 10% discount code
    3 of 3: Exit offer asking for an email to send a 10% discount code

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Real-time messaging

  • AI chatbots
  • Live chat
  • Behavior tracking

Automated responses

  • Discounts
  • Greetings
  • Product recommendations
  • Quick replies
  • Order updates
  • Upsell

Customization

  • Chat window
  • Business hours
  • Welcome messages
  • Chat assignment
  • Agent avatar

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Checkout, Shopify Admin

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

  • Sensitive data: Name, email address, physical address
  • Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie

View staff and contributor data

Store owner

  • Store owner: Name, email address, phone number, physical address

View and edit store data

Customers, products, orders, discounts, store analytics, Online Store, Shopify admin

  • View customers: Browsing behavior
  • View products: Inventory, products, collections
  • Edit orders: Merchant managed fulfillment, all order history
  • Edit discounts: Discount codes and promotions
  • Edit store analytics: Web pixels
  • View Online Store: Theme
  • View Shopify admin: Legal policies

Developer

Ferasa Ai LTD

Apps in the dataset:
1
Address:
Shop 09, 82b, Square Commercial, Bahria Town Phase VII, PLOT 82B S09 SQUARE COMMERCIAL, Rawalpindi, 46000, PK
Support email domain:
dana.gettanabana.com
English support:
yes
Resources:
Privacy policy, demo store

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 104 words.Show
  • Live catalogue: answers from your real products, never invented
  • Adds to cart in chat: the shopper picks a variant, it lands in their cart
  • Train it yourself: teach it from your policies, any page, any PDF
  • Order tracking: status, tracking and address fixes without a ticket
  • Human handoff: you take over mid-chat, in the window the shopper sees

Dana shows products, adds to cart, sends discounts, grows your list, tracks orders, opens tickets.

Dana does not follow a set number of flows, it is smart and can tackle all kinds of queries

It answers out of your own catalogue — your products, your prices, your stock — and when a shopper is ready it picks the size and colour with them and adds it to their cart.

It never invents stock, and you set how much it may disclose. If something isn't buyable it says so. When it can't help, it hands the shopper to your team, live or create a ticket.

Questions and comments

Questions people ask about Dana: AI Chatbot & Assistant, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Ask a question or share what worked for your store

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Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.

5 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.