Shopify app
NewAmity: AI Customer Support
AI customer support, sales and marketing with customer memory
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- OT Software Group, Inc.
- Launched
- May 19, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$49/month
band: $30 to $99 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 100 AI Conversations; 10 AI Voice Calls; 1 Connected Channel; 1,000 Session Replays; 100 Web Chats; Unlimited Memories & Suggested Actions |
| Plus | $49/month | not offered | 7 days | none stated | 250 AI Conversations; 25 AI Voice Calls; Unlimited Connected Channels; 1,000 Session Replays; 300 Web Chats; Unlimited Memories & Suggested Actions |
| Pro | $199/month | not offered | 7 days | none stated | 750 AI Conversations; 100 AI Voice Calls; Unlimited Connected Channels; 5,000 Session Replays; 1,000 Web Chats; Unlimited Memories & Suggested Actions |
| Max | $549/month | not offered | 7 days | none stated | 2,000 AI Conversations; 300 AI Voice Calls; Unlimited Connected Channels; 10,000 Session Replays; 5,000 Web Chats; Unlimited Memories & Suggested Actions |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Social media
Workflow automation
- Auto-reply
- AI responses
- AI summaries
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, store analytics, Online Store, Shopify admin
- Edit customers: Browsing behavior, customer data
- View products: Products, collections
- View orders: All order history
- View discounts: Discount codes and promotions
- Edit store analytics: Web pixels
- Edit Online Store: Online Store page content on a path controlled by the app
- View Shopify admin: Legal policies
Developer
OT Software Group, Inc.
- Apps in the dataset:
- 1
- Address:
- 131 Continental Dr, Suite 305, Newark, DE, 19713, US
- Website:
- not stated
- Support email domain:
- useamity.com
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Jarvis AI Agent Chatbot
No ratings yet · shares 78% of feature handles
Leaf: AI Customer Support
No ratings yet · shares 63% of feature handles
Know Reply‑AI Email Engagement
No ratings yet · shares 60% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 74 words.Show
- Shared inbox for Gmail, Instagram, WhatsApp and every support channel
- Takes action: draft or auto-send and suggests next steps & follow-ups
- Proactive sales: voice agents can call and win back abandoned carts
- Personalised marketing: send customer specific marketing emails at scale
- Session replays: see every customers journey and replay analytics
Amity remembers every customer and uses that context across support, sales and marketing.
Amity provides AI customer support, a shared inbox and customer relationship intelligence for Shopify. Manage Gmail, Instagram, WhatsApp and more in one place. Draft or auto-send personalized replies using customer memory, Shopify orders, past conversations and preferences. Amity also suggests follow-ups, sends personalized marketing, powers abandoned cart recovery with voice agents, and shows every customer journey with session replays & analytics.
Questions and comments
Questions people ask about Amity: AI Customer Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.