Shopify app
NewWismo: AI Chatbot & Live Chat
AI chatbot for order tracking, product Q&A and live chat
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Matriks
- Launched
- February 23, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.65
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19.90/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 50 conversations/month; AI-powered support; Order tracking; Ticket creation; Custom FAQs; AI insights & analytics; Wismo branding shown; Email support |
| Starter | $19.90/month | not offered | none | none stated | 250 conversations/month; AI-powered support; Order tracking; Ticket creation; Custom FAQs; AI insights & analytics; Remove Wismo branding; Priority support |
| Pro | $59.90/month | not offered | none | none stated | 1,000 conversations/month; AI-powered support; Order tracking; Ticket creation; Custom FAQs; AI insights & analytics; Remove Wismo branding; Priority support |
| Scale | $119.90/month | not offered | none | none stated | 3,000 conversations/month; AI-powered support; Order tracking; Ticket creation; Custom FAQs; AI insights & analytics; Remove Wismo branding; Priority support |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
Automated responses
- FAQs
- Product recommendations
- Quick replies
- Order updates
Customization
- Color and font
- Welcome messages
- Chat buttons
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, Online Store
- View customers: Customer data
- View products: Inventory, products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days
- View discounts: Discount codes and promotions
- View Online Store: Theme
Developer
Matriks
- Apps in the dataset:
- 3
- Address:
- Berlin, DE
- Website:
- www.matriks.io
- Support email domain:
- matriks.io
- English support:
- yes
- Resources:
- Privacy policy
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 88 words.Show
- AI chat widget answers customer questions automatically on your storefront
- Looks up order status, product availability, and store policies instantly
- Creates support tickets or hands off to live chat when needed
- AI insights reveal customer behavior, common topics, and pain points
- Customize widget appearance and AI tone to match your brand
Automate customer support with AI. Answer inquiries instantly, no training needed!
Wismo adds an AI chat widget to your storefront that answers customer questions automatically. It looks up order status, checks product availability, explains policies, and handles inquiries. When the AI cannot resolve an issue, it creates a support ticket or hands off to live chat. All conversations are saved and analyzed, giving you insights into what customers ask about most. This reduces time spent on repetitive questions while ensuring customers get instant responses any time of day.
Questions and comments
Questions people ask about Wismo: AI Chatbot & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.