Shopify app
NewTrackBack ‑ Returns & Exchange
Branded returns portal for refunds, exchanges & store credit
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Nexa Labs
- Launched
- May 27, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Customer return portal; Email notifications; Basic analytics; Up to 10 returns/month |
| Starter | $19/month | $182/year | none | none stated | Everything in Free; 100 returns/month; Custom branding & logo; Advanced analytics; Email templates |
| Pro | $49/month | $470/year | none | none stated | Everything in Starter; Unlimited returns; Live chat with customers; Connect returns to external tools; Custom return reasons; White-label portal |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Exchanges
- Store credit
Return management
- Automated approvals
- Return portal
- Custom policies
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, gift cards, store credit
- View customers: Customer data
- View products: Products, collections
- Edit orders: Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, all order history for the last 60 days, returns
- Edit gift cards: Gift cards
- Edit store credit: Store credit account transactions, store credit accounts
- View other data: Locations
Developer
Nexa Labs
- Apps in the dataset:
- 2
- Address:
- Cotonou, Cotonou, 00229, BJ
- Website:
- not stated
- Support email domain:
- gmail.com
- English support:
- yes
- Resources:
- Privacy policy, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
AfterShip Returns & Exchanges
4.7(1,543) · listed as similar by Shopify
CWILL Returns & Exchanges
4.9(487) · listed as similar by Shopify
Synctrack Returns & Exchanges
4.9(132) · listed as similar by Shopify
Returnit
4.5(2) · shares 43% of feature handles
ParkPalet Returns
5.0(3) · shares 40% of feature handles
Easy Returns | EU COMPLIANT
No ratings yet · shares 38% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 78 words.Show
- Self-service customer portal accessible directly from your online store
- Process refunds, store credits, and exchanges from one dashboard
- Automated emails for every stage of the return process
- Customizable return reasons, policies, and email templates
- Analytics dashboard tracking return volume, reasons, and refund trends
Self-serve returns portal with refunds, exchanges, and store credit.
TrackBack gives merchants a self-service returns portal connected to their online store. Customers can find their order, select items, choose a return reason, and request a refund, exchange, or store credit. Merchants review each request from one dashboard, approve or reject returns, and keep customers informed with automated email updates. TrackBack also includes return windows, blocked items, approval rules, customizable emails, and analytics for return reasons and refund trends.
Questions and comments
Questions people ask about TrackBack ‑ Returns & Exchange, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.