Shopify app
NewReclaim — Returns & Exchanges
Returns that start with an exchange
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- PhongQuang
- Launched
- October 8, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Vietnamese, Danish, German, Spanish, French, Dutch, Portuguese (Brazil), Swedish, Chinese (Simplified)
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 15 returns/month; Self-serve returns portal; Refunds and variant exchanges; Never auto-charged for overage |
| Starter | $19/month | $190/year | 14 days | none stated | 75 returns/month; Everything in Free; Policy and branding; Exchange-first with price difference; Return button for your emails |
| Growth | $39/month | $390/year | 14 days | none stated | 200 returns/month; Everything in Starter; Cross-product exchanges; Store credit with shop-more upsell; Auto-approve rules and analytics; Never auto-charged for overage |
| Scale | $99/month | $990/year | 14 days | none stated | 600 returns/month; Everything in Growth; Multi-language portal; Restocking fees; Serial-returner guardrails; Priority support; Never auto-charged for overage |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Exchanges
- Store credit
- Gift returns
Return management
- Return portal
- Custom policies
- Multi-language
- Customer blocklists
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Flow
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Email address, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, store credit, Online Store, Shopify admin
- View customers: Customer data
- View products: Products, collections
- Edit orders: Merchant managed fulfillment, all order history, returns, order edits
- Edit store credit: Store credit account transactions
- View Online Store: Theme
- Edit Shopify admin: Files
- View other data: Locations
Developer
PhongQuang
- Apps in the dataset:
- 2
- Address:
- 40 Phan Bội Châu, Hoàn Kiếm, Hà Nội, Hà Nội, 100000, VN
- Website:
- not stated
- Support email domain:
- phongquang.io.vn
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 101 words.Show
- Offer an exchange at the exact value paid, automatically — keep the sale.
- Auto-approve the returns that match your rules, and review only the rest.
- Reconciled against Shopify's own suggested refund. Every money action audited.
Turn returns into exchanges and store credit, priced to the exact value the customer paid.
Most returns apps just process the refund. Reclaim is built to keep the sale.
When a shopper starts a return, Reclaim offers an exchange priced at the exact value they paid — discounts, tax and shipping included — so more end as a swap or store credit.
Shoppers start from their order, a portal on your storefront, or a button in your Shopify emails, in 13 languages.
Every request lands in one queue, with amounts shown before any money moves. Nothing moves until you approve it.
Questions and comments
Questions people ask about Reclaim — Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.