Shopify app
NewOPTIS Returns & Exchanges
Shoppers start returns and exchanges, you approve in one place
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- OPTIS
- Launched
- August 26, 2025
- Pricing
- Free
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
Free plan
band: Free
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Store credit
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Flow, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Products, orders
- View products: Products, collections
- Edit orders: All order history for the last 60 days, returns
- View other data: Locations
Developer
OPTIS
- Apps in the dataset:
- 5
- Address:
- Ha Noi, VN
- Website:
- not stated
- Support email domain:
- optis.me
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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8returns Returns & Exchanges
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 98 words.Show
- Branded return page in your theme, with a return button in customer accounts
- Refund, store credit, exchange for another product, or let shoppers keep items
- Return windows, restocking fees, blocklists and auto-approval rules
- Warranty claims with required photos, handled next to regular returns
- Shopify Flow triggers, webhooks and a REST API for your warehouse tools
Give shoppers a branded return page, then approve, refund, restock and exchange in a few clicks.
OPTIS Returns adds a branded return page to your store in the shopper's language. Shoppers find an order by number and email or postal code, pick items and reasons, add photos, then choose a refund, store credit or an exchange, or report a faulty item. You set return windows, fees and auto-approval rules, then approve, receive and refund each request as a Shopify return with restocks. Track reasons and products in Analytics, and connect your tools with Flow, webhooks and an API.
Questions and comments
Questions people ask about OPTIS Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.