Shopify app
NewPackFlow ‑ Returns | Exchange
Branded DHL returns portal with automatic labels and exchanges
- Rating on Shopify
- 5.0(2)
- Reviews
- 2
- Developer
- TG-AI Apps
- Launched
- March 30, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English, German
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.45
category median 4.58
Reviews in the last 180 days
1
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
$9.99/month
band: Under $10 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Up to 100 orders/month; Unlimited returns & exchanges; DHL labels and QR codes via email; Return portal & email custom branding; Return analytics & statistics; Exchanges: variants & cross-product; Automatic refunds via Shopify |
| Starter | $9.99/month | not offered | 14 days | none stated | Up to 250 orders/month; Unlimited returns & exchanges; DHL labels and QR codes via email; Return portal & email custom branding; Return analytics & statistics; Exchanges: variants & cross-product; Automatic refunds via Shopify |
| Pro | $39.99/month | not offered | 14 days | none stated | Up to 2,000 orders/month; Unlimited returns & exchanges; DHL labels and QR codes via email; Return portal & email custom branding; Return analytics & statistics; Exchanges: variants & cross-product; Automatic refunds via Shopify |
| Enterprise | $79.99/month | not offered | 14 days | none stated | Unlimited orders; Unlimited returns & exchanges; DHL labels and QR codes via email; Return portal & email custom branding; Return analytics & statistics; Exchanges: variants & cross-product; Automatic refunds via Shopify; Priority support |
Rating distribution
2 ratings on the listing when last refreshed.
- 5 stars2(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJul 20, 2026RymhartGermany3 months using the app
"Sehr gute App - sehr übersichtlich, macht exakt das was man sich vorstellt und die Agentur hört sich Feedbacks an und setzt diese sehr zeitnah ..."
5 starsApr 24, 2026ArtcademyGermanyAbout 1 hour using the app
"Ich bin sehr zufrieden mit der App. Sie funktoniert gut, alles sieht schön aus und man kann einiges einstellen. Ich hatte erstmal Probleme den Footer ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- QR codes
Return management
- Automated approvals
- Return portal
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Analytics
Tracking
- Order lookup page
- Translation
- Dashboards
Notifications
- Custom notifications
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Flow, Shopify Admin, Flow
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders
- View customers: Customer data
- Edit products: Inventory, products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days, returns, draft orders, merchant managed fulfillment
- Edit other data: Online Store navigation
Developer
TG-AI Apps
- Apps in the dataset:
- 2
- Address:
- Kurhausstraße 78a, Hennef (Sieg), 53773, DE
- Website:
- www.tg-ai.de
- Support email domain:
- tg-ai.de
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Loop Returns & Exchanges
4.6(447) · listed as similar by Shopify
Bosta Shipping
3.9(24) · listed as similar by Shopify
Route ‑ Protection & Tracking
4.0(376) · listed as similar by Shopify
Royal Returns & Exchanges
5.0(1) · shares 62% of feature handles
RetJet ‑ Returns & Exchanges
5.0(2) · shares 61% of feature handles
Returnless
No ratings yet · shares 61% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 83 words.Show
- Return portal in your own design with logo, colors, and email templates
- Automatic DHL labels and QR codes sent via email to the customer
- Exchanges: same variants or freely configurable products
- Manual label approval and automatic refunds configurable
- Return analytics and Shopify Flow for automated workflows
DHL return portal with automatic labels via email, exchanges, and refunds. Custom branding.
Your customers submit returns through a portal in your branding. DHL labels and QR codes are created automatically and sent via email. Labels can be issued instantly or after manual approval. After receiving the goods: accept or decline the return. Exchanges: same variants or freely configurable products. Equal-price exchanges automatically create a new order. Automatic refunds via the Shopify Refund API. Block specific countries. Dashboard with analytics. Supports Shopify Flow.
Questions and comments
Questions people ask about PackFlow ‑ Returns | Exchange, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.