Shopify app
LeaderLoop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
- Rating on Shopify
- 4.6(447)
- Reviews
- 447
- Developer
- Loop
- Launched
- May 27, 2021
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.57
category median 4.38
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
8%
36 of 447
Starting price
$155/month
band: $100 to $299
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Checkout+ | Free | not offered | none | none stated | Returns software; US & Canada domestic return labels; Return Bars; Advanced features; Package protection; More at link below ↓ |
| Essential | $155/month | not offered | none | none stated | Unlimited destinations; Automated return policies; Carrier rate shopping; Workflows; More at link below ↓ |
| Advanced | $340/month | not offered | none | none stated | Full Essential plan, and; Shop Now; Instant exchange; Bonus credit; Fraud prevention; More at link below ↓ |
Rating distribution
447 ratings on the listing at crawl time.
- 5 stars393(88%)
- 4 stars15(3%)
- 3 stars3(1%)
- 2 stars6(1%)
- 1 star30(7%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 15, 2026Michael StarsUnited StatesAbout 3 years using the app
"Great overall platform and easy to tailor to your online stores needs. Loop Support is always so helpful and quick to respond when an issue ..."
5 starsOct 5, 2026MZ WallaceUnited StatesOver 4 years using the app
"Support specialist Rece was so helpful in getting to the bottom of an issue that we were experiencing. He was patient, informative and very friendly. ..."
5 starsSep 10, 2026Essato&CoUnited States2 months using the app
"We were unbelievably impressed by the customer service and support that Brooke McCormick provided during onboarding - above and beyond. The app is working great ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Gift returns
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Tracking
- Branded tracking page
- Order lookup page
- Real-time tracking
- Custom tracking link
- Translation
- Estimated delivery date
- Global tracking
- Order export
- Multi-carrier
- API
- Analytics
Notifications
- Real-time notifications
- SMS
- Translation
- Custom notifications
- Automations
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout, Customer accounts, Shopify POS, Shopify Flow, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, gift cards, store credit, store analytics, Online Store, other data
- Edit customers: Customer data, browsing behavior
- Edit products: Inventory, product listings, products, collections
- Edit orders: All order history, assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, returns, third-party fulfillment
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- Edit store credit: Store credit account transactions, store credit accounts
- Edit store analytics: Reports, web pixels
- View Online Store: Theme
- Edit other data: Locations, Shopify Markets settings, price rules, publications of products on sales channels
Developer
Loop
- Apps in the dataset:
- 1
- Address:
- PO Box 16250, Columbus, OH, 43126, US
- Website:
- www.loopreturns.com
- Support email domain:
- loopreturns.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Bosta Shipping
3.9(24) · listed as similar by Shopify
Route ‑ Protection & Tracking
4.0(376) · listed as similar by Shopify
ReturnGO Returns & Exchanges
On Shopify, not yet in the dataset · listed as similar by Shopify
ReturnPro Returns Portal
5.0(1) · shares 58% of feature handles
Pango Delivery & Returns
5.0(5) · shares 57% of feature handles
Frate Returns and Protection
5.0(7) · shares 56% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 80 words.Show
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about behavior with Intelligence
Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue.
Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
447 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.