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Shopify app

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Route ‑ Protection & Tracking

Post-purchase platform for protection, tracking, and returns

Rating on Shopify
4.0(376)
Reviews
376
Developer
RouteApp LLC
Launched
January 17, 2019
Pricing
Free to install. Additional charges may apply.
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Order tracking

#1 of 30

See the ranked table

Rank in Returns and exchanges

#3 of 15

See the ranked table

Bayesian rating

4.02

category median 4.02

Reviews in the last 180 days

33

from 376 collected reviews

1 and 2 star share

23%

88 of 376

Starting price

Free plan

band: Free

Pricing plans as listed on Shopify

All charges are billed in USD. See all pricing options

Pricing is set outside Shopify: External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more Developer pricing page

PlanPriceBilled yearlyTrialUsage feeIncluded
FreeFree to installnot offerednoneAdditional charges may apply. Please visit route.com/pricing to learn more.not listed

Rating distribution

376 ratings on the listing at crawl time.

  • 5 stars264(70%)
  • 4 stars18(5%)
  • 3 stars6(2%)
  • 2 stars15(4%)
  • 1 star73(19%)

Review collection

What the site has collected for this app, so every number below can be checked against its window.

  • Collected: 376 of 376 reviews (100% coverage)
  • Window: Jan 21, 2019 to Oct 10, 2026
  • Replied by the developer: 211 of 376 collected
  • Collected on Oct 15, 2026

Latest reviews

The 10 most recent of 376 collected reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsOct 10, 2026Timmy McKeever Official MerchandiseUnited States8 months using the app

    "I've worked with Route and their team on multiple stores, and the setup process is always smooth, seamless, and easy! The support team does an ..."

    Read on Shopify

  • 5 starsSep 29, 2026RTR VehiclesUnited StatesAbout 1 year using the app

    "This service and the team behind have provided a seamless intregration into our ecom flow and are always quick to help as well if we ..."

    Read on Shopify

  • 1 starSep 25, 2026Evolution Sports ExcellenceCanadaAlmost 3 years using the app

    "I will leave my original review attached below... (Was 5 stars). The customer service has gone downhill fast. We warned Route of scammers who were ..."

    Read on Shopify

  • 5 starsSep 16, 2026Boutique Skin EnvieCanadaAbout 3 years using the app

    "We’ve had a wonderful experience working with Route. The platform is user-friendly, and the support we’ve received has been exceptional. Justin Boyce has been especially ..."

    Read on Shopify

  • 5 starsSep 1, 2026ANTI LabsUnited StatesAbout 1 month using the app

    "Justin is as good as it gets, and Route has been incredibly helpful for our business!"

    Read on Shopify

  • 5 starsAug 13, 2026Southern Belle RemixUnited StatesAlmost 6 years using the app

    "It worked well at first, but now I have a hard time getting someone to reply to my email. I can no longer login so ..."

    Developer replied. Read on Shopify

  • 5 starsAug 7, 2026House of MBRUnited StatesOver 1 year using the app

    "Route has made our returns process much more efficient for both our customers and our staff. From beginning to end, our project team has been ..."

    Read on Shopify

  • 5 starsAug 6, 2026AfformUnited States5 months using the app

    "Incredible service and an amazing team. The gold standard for shipping insurance. The response time for both customers and our team is incredible. Route also ..."

    Read on Shopify

  • 5 starsAug 6, 2026CT Race WorxUnited StatesOver 2 years using the app

    "Our company has used Route Package Protection for several years. It is hands down better and easier than dealing with UPS Insurance & Claims. We ..."

    Read on Shopify

  • 5 starsJul 31, 2026UnstableGamesUnited StatesAbout 2 years using the app

    "We use Route's package protection, tracking and returns tool. I've worked with several members of their team over the last 4-5 years and everyone is ..."

    Read on Shopify

Screenshots

4 of 5 listing screenshots, composed as review cards. Captions are the developer's own.

  • Route ‑ Protection & Tracking Shopify app screenshot: Route Dashboard
    1 of 4: Route Dashboard
  • Route ‑ Protection & Tracking Shopify app screenshot: Route App
    2 of 4: Route App
  • Route ‑ Protection & Tracking Shopify app screenshot: Route UI
    3 of 4: Route UI
  • Route ‑ Protection & Tracking Shopify app screenshot: Route Tracking
    4 of 4: Route Tracking

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Tracking

  • Branded tracking page
  • Order lookup page
  • Real-time tracking
  • Estimated delivery date
  • Dashboards
  • Multi-carrier
  • API

Notifications

  • Email
  • Real-time notifications
  • SMS
  • Custom notifications
  • Automations

Return options

  • Automated refunds
  • Manual refunds
  • Exchanges
  • Replacements
  • In-store returns
  • QR codes
  • Gift cards
  • Store credit
  • Gift returns
  • Discount codes

Return management

  • Automated approvals
  • Return portal
  • Custom policies
  • Non-returnable items
  • Return windows
  • Return reasons
  • Multi-language
  • Shipping labels
  • Return tracking
  • Email notifications
  • Custom branding
  • Refund management
  • Stock updates
  • Customer blocklists
  • Analytics

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Checkout, Shopify Flow

Data access

As disclosed on the listing. Never scored.

Not disclosed on the listing.

Developer

RouteApp LLC

Apps in the dataset:
1
Address:
3301 Thanksgiving Way, Suite 300, Lehi, UT, 84043, US
Support email domain:
route.com
English support:
yes
Resources:
Privacy policy

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 60 words.Show
  • Package protection that gives your customers peace of mind at checkout
  • Returns management software with AI verification, exchanges, and POS support
  • Cash back loyalty discounts on the next purchase to bring customers back
  • Order tracking to extend customer lifetime value and keep customers 10x engaged
  • Instant claims resolution that saves time, support costs & customer frustration

Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations.

Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

376 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.