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ReturnGO Returns & Exchanges

Name: ReturnGO Returns & Exchanges
Price: 147 USD
Rating: 4.9 (407 reviews)
Author: ReturnGO

Automate refunds and exchanges for a better return experience

Rating on Shopify: 4.9(407)
Reviews: 407
Developer: ReturnGO
Launched: September 14, 2020
Pricing: From $147/month. Free trial available.
Languages: English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Returns and exchanges

#8 of 77

See the ranked table

Rank in Order tracking

#7 of 115

See the ranked table

Bayesian rating

4.84

category median 4.57

Reviews in the last 180 days

from the 3 reviews on the listing page

1 and 2 star share

7 of 407

Starting price

$147/month

band: $100 to $299 · 14-day trial

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Plan	Price	Billed yearly	Trial	Usage fee	Included
Premium	$147/month	not offered	14 days	110 returns included/month. $1.25 per extra return. Add-ons & Integrations available.	Full returns solution; Variant and product exchange; Shop Now exchanges; Return labels via Ship by ReturnGO; Shipping integrations; Store credit & Gift cards; 2 languages; Auto approval
Pro	$297/month	not offered	14 days	300 returns included/month. $0.90 per extra return. Add-ons & Integrations available.	All Premium features plus:; Advanced Automation; Packing slips; Item validation; ERPs integrations; Auto-mark as done; Unlimited languages; Advanced analytics & API

Rating distribution

407 ratings on the listing at crawl time.

5 stars389(96%)
4 stars11(3%)
3 stars0(0%)
2 stars0(0%)
1 star7(2%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

5 starsSep 2, 2026Chilli & CharliAustralia6 months using the app
"I've had a great experience with Return Go. It definitely needed help setting up, but did so over calls and chats. The team were super ..."
Read on Shopify
5 starsSep 1, 2026ScoomsUnited KingdomAbout 1 month using the app
"Clear and easy to set-up and use. Much better than the first returns portal we tried to partner with. The help desk is always responsive ..."
Read on Shopify
5 starsJul 31, 2026Hurom EuropeGermany9 days using the app
"Both member and non‑member cancellations and returns are supported, and the multilingual handling works very well. With the DHL integration, automatic return label generation also ..."
Read on Shopify

Screenshots

5 of 13 listing screenshots, composed as review cards. Captions are the developer's own.

1 of 5: Streamline the post-purchase experience
2 of 5: Offer bonus store credit on a return portal
3 of 5: Analyze returns analytics and returns data
4 of 5: Order tracking portal and notifications
5 of 5: Automate the returns and exchanges process

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Return options

Automated refunds
Manual refunds
Exchanges
Replacements
In-store returns
QR codes
Gift cards
Store credit
Gift returns
Discount codes

Return management

Automated approvals
Return portal
Custom policies
Non-returnable items
Return windows
Return reasons
Multi-language
Shipping labels
Return tracking
SMS notifications
Email notifications
Custom branding
Refund management
Stock updates
Customer blocklists
Analytics

Tracking

Branded tracking page
Order lookup page
Real-time tracking
Custom tracking link
Translation
Estimated delivery date
Global tracking
Dashboards
Order export
Multi-carrier
API
Analytics

Notifications

Email
Real-time notifications
SMS
Translation
Custom notifications
Automations

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Data access

As disclosed on the listing. Never scored.

Not disclosed on the listing.

Developer

ReturnGO

Apps in the dataset:: 1
Address:: Arieh Shenkar St 1,, Herzeliya, 4672501, IL
Website:: returngo.ai
Support email domain:: returngo.ai
English support:: yes
Resources:: Privacy policy, FAQ, Tutorial, App Documentation, changelog

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 82 words.Show

Product & variant exchange, gift returns, cancel order, store credit, and more.
Flexible return reasons, follow-up questions, and image & video upload.
Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
Automatically generated pre-paid return shipping labels for tracking returns.
Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.

Automate returns & exchanges with a branded self-service return portal for easy returns management.

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process.

Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications.

Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.

Questions and comments

Questions people ask about ReturnGO Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

407 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.