Shopify app
NewMend
AI support with rules, approvals, and human handoff
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Masas Technologies, LLC
- Launched
- July 20, 2026
- Pricing
- From $29/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.62
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $29/month | not offered | 14 days | none stated | 100 customer conversations per month; 1,000 AI replies per month; No overages or surprise fees |
| Growth | $99/month | not offered | 14 days | none stated | 500 customer conversations per month; 5,000 AI replies per month; No overages or surprise fees |
| Scale | $299/month | not offered | 14 days | none stated | 2,000 customer conversations per month; 20,000 AI replies per month; No overages or surprise fees |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Agent analytics
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Order updates
Customization
- Chat window
- Welcome messages
Channels
- Live chat
- Chatbot
- Self-service
- FAQs
Workflow automation
- Auto-reply
- AI responses
- Ticketing
- Unified inbox
- Rule-based triggers
- Escalation
- Order tracking
- Customer notifications
- Analytics
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, store credit, Shopify admin
- View customers: Customer data
- View products: Products, collections
- Edit orders: All order history for the last 60 days, returns
- Edit discounts: Discount codes and promotions
- Edit store credit: Store credit account transactions
- View Shopify admin: Legal policies
Developer
Masas Technologies, LLC
- Apps in the dataset:
- 1
- Address:
- 131 Continental Dr, Suite 305, Newark, DE, 19713, US
- Website:
- not stated
- Support email domain:
- mend.so
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
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Arbyn: AI Customer Support
No ratings yet · shares 56% of feature handles
BubblaV AI Chatbot
No ratings yet · shares 53% of feature handles
Flyweight AI Chatbot & AI Chat
4.8(123) · shares 49% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 82 words.Show
- Answer questions from your catalog, policies, FAQs, and store knowledge
- Support chat and email, verify shoppers, and handle order requests
- Keep control with rules, approvals, team replies, and human takeover
Mend answers shoppers across chat and email. Automate order support with your rules.
Mend brings storefront chat and forwarded email into one AI support workflow. It answers from your synced catalog, Shopify policies, and knowledge base, recommends products, and verifies shoppers before order lookups. It can track orders, start returns, process refunds, cancel eligible orders, edit shipping addresses, create service-recovery discounts, and issue store credit. Set actions to Auto, Ask me, or Off, with limits, approvals, transcripts, team replies, and human takeover.
Questions and comments
Questions people ask about Mend, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.