Shopify app
NewMatrixweave: AI Sales Agent
AI that recommends products & answers orders, in any language
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- MATRIX WEAVE
- Launched
- September 3, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.70
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$49/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 100 AI chats per month; Up to 10 chats per day; Website chat widget · 1 AI agent; Free forever, no card required; Live Shopify catalog sync; Product photos & cart links in chat; Replies in 100+ languages; Leads, bookings & knowledge base |
| Starter | $49/month | not offered | 14 days | none stated | 1,000 AI chats per month; Website chat widget · 1 team seat; Add one channel: WhatsApp, IG or FB; 2 custom AI agents; Product recommendations & order help; Secure "where's my order?" lookups; Replies in 100+ languages; Leads, bookings & knowledge base |
| Growth | $99/month | not offered | 14 days | none stated | 2,000 AI chats per month; Unlimited channels, all at once; 5 AI agents · 3 team seats; Quotes, campaigns & API access; Human takeover from a shared inbox; Secure order lookups & catalog sync; Replies in 100+ languages; Leads, bookings & knowledge base |
| Enterprise | $189/month | not offered | 14 days | none stated | 6,000 AI chats per month; No daily chat cap; Unlimited agents, seats & channels; White-label branding & 99.9% SLA; Everything in Growth, and more; Priority support & onboarding; Replies in 100+ languages; Leads, bookings & knowledge base |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Multi-language
- Real-time translation
Automated responses
- FAQs
- Greetings
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View store data
Customers, products, orders
- View customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days
Developer
MATRIX WEAVE
- Apps in the dataset:
- 1
- Address:
- Tiruvannamalai, TN, IN
- Website:
- www.matrixweave.com
- Support email domain:
- matrixweave.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, changelog, demo store
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 98 words.Show
- Recommends products that fit — guides shoppers and suggests add-ons.
- Answers order questions — secure "where's my order?", returns and delivery help.
- Replies in 100+ languages — automatic, including Arabic (RTL).
- One-click catalog connect — products and orders sync securely, no token copying.
- Leads & bookings — captures contacts and schedules appointments.
An AI sales & support agent that recommends products, tracks orders & replies 24/7 in any language
Turn conversations into sales — automatically. Matrixweave adds an AI agent to your store that does more than answer questions: it helps shoppers find the right product, suggests add-ons, checks live stock, and guides them to checkout — 24/7, in over 100 languages. It's not just support: it also handles the everyday load — "Where's my order?", returns, sizing, delivery, store policies — so your team focuses on the hard stuff. The same agent replies on WhatsApp, Instagram and Messenger too.
Questions and comments
Questions people ask about Matrixweave: AI Sales Agent, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.