Shopify app
NewHelpLane
Help customers instantly with AI chat that sells and supports
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- HelpLane
- Launched
- January 14, 2026
- Pricing
- Free to install. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.65
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$49/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free to install | not offered | none | $5 for 500 AI Credits | not listed |
| Standard | $49/month | $468/year | 14 days | $5 for 500 AI Credits | not listed |
| Growth | $99/month | $948/year | 14 days | $5 for 500 AI Credits | not listed |
| Pro | $199/month | $1908/year | 14 days | $5 for 500 AI Credits | not listed |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- SMS
- Live chat
- Chatbot
- Phone
- Self-service
- Help center
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Customer notifications
- Feedback surveys
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Hubspot 78 apps
- Stripe 89 apps
- Telegram 36 apps
- Twilio Flex
- Twilio SMS
- WhatsApp 215 apps
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders
- View customers: Customer data
- View products: Products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days
- View other data: Locations
Developer
HelpLane
- Apps in the dataset:
- 1
- Address:
- 1521 Concord Pike, Ste 301 #210, Wilmington, DE, 19803, US
- Website:
- not stated
- Support email domain:
- helplane.io
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Cavalry AI Customer Support
5.0(15) · shares 79% of feature handles
Aigento ‑ AI Helpdesk Solution
No ratings yet · shares 71% of feature handles
Kim‑Managed AI Native Support
5.0(5) · shares 71% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 74 words.Show
- Manage conversations from email, chat, and other channels in one place
- View customer order history, fulfillment status, and tracking details
- Process full or partial refunds with line-item selection directly from the inbox
- Cancel orders with inventory restock and customer notification options
- Add a customizable chat widget to your storefront that auto-links customer data
HelpLane is an AI-first customer support platform that integrates seamlessly with your store.
HelpLane brings customer conversations and order data together in one inbox. Your support team sees order history, fulfillment status, and customer details alongside every message. Process refunds and cancellations without leaving the conversation. Add an embeddable chat widget to your storefront that automatically links visitors to their order history. AI-powered tools help draft responses faster while keeping your brand voice consistent.
Questions and comments
Questions people ask about HelpLane, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.