Shopify app
EmergingKim‑Managed AI Native Support
Free Customer Support Helpdesk & Live Chat with AI
- Rating on Shopify
- 5.0(5)
- Reviews
- 5
- Developer
- KIMCC INC
- Launched
- October 23, 2024
- Pricing
- Free to install. Additional charges may apply.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.67
category median 4.65
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 5
Starting price
Free plan
band: Free
Pricing plans as listed on Shopify
All charges are billed in USD.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Helpdesk | Free to install | not offered | none | Free Helpdesk for lifetime. | - Unlimited seats; - Email, Chat, SMS, social messaging; - Free Help center; - Get customer resolutions @$0.7/ticket |
Rating distribution
5 ratings on the listing when last refreshed.
- 5 stars5(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsMar 6, 2025Buttercream ClothingCanada30 days using the app
"Excellent app and amazing customer service"
5 starsJan 20, 2025Bhuttico ShawlsIndia7 days using the app
"Kim.cc has been a fantastic addition to our customer support workflow. The software is incredibly easy to use—even for someone like us, who isn't super ..."
5 starsDec 11, 2024Linda AndersonUnited StatesAbout 1 month using the app
"Kim: Customer Support HelpDesk has been a total game-changer for our brand. As a women’s clothing company, we receive a wide range of customer inquiries ..."
Screenshots
3 of 4 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 3: Manage all customer inquiries from unified inbox 
2 of 3: Uncover insights and track quality and confidence 
3 of 3: Faster Resolutions using AI
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- SMS
- Live chat
- Social media
- Self-service
- Help center
Workflow automation
- Auto-reply
- Response templates
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Order tracking
- Customer notifications
- Feedback surveys
- Analytics
- Reports
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
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Gorgias: AI Helpdesk & Chat
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HelpLane
No ratings yet · shares 71% of feature handles
Cavalry AI Customer Support
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Aigento ‑ AI Helpdesk Solution
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 90 words.Show
- Unified inbox for Email, Chat, Messenger, and Instagram conversations
- AI trained on your own past tickets, not generic help center scripts
- Copilot mode: your team reviews AI replies before customers see them
- Consistent, on-brand replies across every channel and conversation
- We implement and tune it for you; no setup workload on your team
AI-native customer support, supervised by experts so tickets resolve, not deflect.
Kim.cc is a human-supervised AI native service for Shopify brands. Sentinels, trained CX experts, implement, train, and QA the AI on your own past tickets, so replies sound like your team, not a script. New replies start in copilot mode, reviewed before a customer sees anything; we automate only once accuracy is proven. Sentinels own the outcome, so tickets resolve, not deflect. Handle email, chat, Messenger, and Instagram from one inbox, with your brand voice protected at every step
Questions and comments
Questions people ask about Kim‑Managed AI Native Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
5 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.