Shopify app
NewHelmsly
AI customer support, with the caps you set.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Helmsly
- Launched
- May 18, 2026
- Pricing
- From $29/month
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.62
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $29/month | $288/year | none | none stated | 500 conversations / month; Storefront chat widget; Email inbox integration; Auto refunds (with caps); Auto returns + cancellations; AI discount codes |
| Growth | $79/month | $792/year | none | none stated | 2,000 conversations / month; Storefront chat widget; Email inbox integration; Auto refunds (with caps); Auto returns + cancellations; AI discount codes |
| Scale | $199/month | $1980/year | none | none stated | 10,000 conversations / month; Storefront chat widget; Email inbox integration; Auto refunds (with caps); Auto returns + cancellations; AI discount codes; Priority support |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
Automated responses
- Discounts
- FAQs
- Greetings
- Quick replies
- Order updates
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Agent avatar
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, Online Store
- View customers: Customer data
- View products: Products, collections
- Edit orders: All order history for the last 60 days, returns
- Edit discounts: Discount codes and promotions
- View Online Store: Online Store pages
Developer
Helmsly
- Apps in the dataset:
- 1
- Address:
- 4125 turnout trl, aubrey, TX, 76227, US
- Website:
- helmsly.io
- Support email domain:
- helmsly.io
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Shopify Inbox
4.6(5,807) · listed as similar by Shopify
Dondy: WhatsApp Marketing+Chat
4.9(828) · listed as similar by Shopify
IG Facebook & Instagram Shop
4.9(392) · listed as similar by Shopify
Qalyb : AI, Helpdesk & Chat
No ratings yet · shares 77% of feature handles
NeuroAds AI Chatbot Live Chat
5.0(12) · shares 73% of feature handles
NuovaBot
No ratings yet · shares 71% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 86 words.Show
- Answers "where is my order?" with real-time tracking from Shopify
- Handles refunds, returns, and cancellations — within caps you set
- Creates discount codes within configurable per-action limits
- Ingests products, pages, and policies automatically
- Escalates to email when confidence drops or customer asks
AI customer support with limits you set. Handles WISMO, refunds, and returns — escalates the rest.
Helmsly is an AI customer-support agent built specifically for Shopify. It reads your products, pages, and policies, then handles WISMO questions, returns, refunds, cancellations, and discount requests across chat and email — with caps you set, so the AI never exceeds the rules you'd give a human teammate. You configure per-action limits for refunds, returns, and discounts in your admin, and the AI escalates anything outside them to your inbox.
Questions and comments
Questions people ask about Helmsly, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.