EcomAppReviews
Gravio: AI Chatbot & Live Chat icon

Shopify app

Emerging

Gravio: AI Chatbot & Live Chat

AI-powered help desk with chatbot and live chat.

Rating on Shopify
5.0(9)
Reviews
9
Developer
Gravio
Launched
October 7, 2025
Pricing
Free plan available
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Chat

#139 of 1000

See the ranked table

Bayesian rating

4.73

category median 4.70

Reviews in the last 180 days

0

from the 3 reviews on the listing page

1 and 2 star share

0%

0 of 9

Starting price

$19/month

band: $10 to $29

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

PlanPriceBilled yearlyTrialUsage feeIncluded
StarterFreenot offerednonenone stated20 conversations; Product agent; Info agent; Faqs
Small Business$19/month$190/yearnonenone stated100 conversations; Product agent; Info agent; Discount; Faqs
Business$59/month$590/yearnonenone stated500 conversations; Product agent; Customer info agent; Discount agent; Order agent; Trigger Agent - Smart Re-engagement; Help desk
Enterprise$139/month$1390/yearnonenone statedAll In Business plan; 1000 conversations

Rating distribution

9 ratings on the listing when last refreshed.

  • 5 stars9(100%)
  • 4 stars0(0%)
  • 3 stars0(0%)
  • 2 stars0(0%)
  • 1 star0(0%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsNov 13, 2025Camli BeautyEgypt9 minutes using the app

    "Gravio is a fantastic AI chatbot and live chat app! Setup was super easy, and it started handling customer questions right away. It’s helped me ..."

    Read on Shopify

  • 5 starsOct 29, 2025All The WayGreeceAbout 22 hours using the app

    "Its ability to recommend products, assist customers in comparing items, and even help find discounts is impressive. Combining AI suggestions with live chat in a ..."

    Read on Shopify

  • 5 starsOct 22, 2025EZshop.AsiaPhilippines13 minutes using the app

    "The AI chatbot looks really smart and helpful! I like that it can recommend products, help customers compare items, and even assist in finding discounts. ..."

    Read on Shopify

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Real-time messaging

  • AI chatbots
  • Live chat
  • Agent analytics
  • Customer insights

Automated responses

  • Discounts
  • FAQs
  • Greetings
  • Product recommendations
  • Order updates
  • Cross-sell

Customization

  • Color and font
  • Welcome messages
  • Chat buttons
  • Agent avatar

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Checkout, Shopify Admin

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

  • Sensitive data: Name, email address, phone number, physical address
  • Device and activity data: Geolocation, IP address, browser and operating system

View staff and contributor data

Store owner

  • Store owner: Name, email address, phone number, physical address

View and edit store data

Customers, products, orders, discounts, Shopify Functions, Online Store, custom data, Shopify admin

  • Edit customers: Customer data
  • Edit products: Inventory, products, product listings, collections
  • Edit orders: All order history, assigned fulfillment, draft orders, merchant managed fulfillment, returns, shipping information, third-party fulfillment
  • Edit discounts: Discount codes and promotions
  • View Shopify Functions: Delivery customizations
  • Edit Online Store: Theme
  • Edit custom data: Metaobject definitions, metaobjects
  • Edit Shopify admin: Files, legal policies
  • Edit other data: Locales, locations, Shopify Markets settings, translations, selling plans

Developer

Gravio

Apps in the dataset:
1
Address:
Ha Dong, Ha Noi, 100000, VN
Website:
not stated
Support email domain:
gravio.ai
English support:
yes
Resources:
Privacy policy

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 73 words.Show
  • Knowledge Base–Powered AI Chatbot trained on FAQs and documentation
  • Context-Aware Conversations using products, orders, and chat history
  • Multilingual AI Support with automatic language detection
  • AI + Live Chat Hybrid for seamless human handoff
  • Deep Shopify Integration with products, orders, and discounts

Transform your store customer experience with Gravio, the intelligent AI-powered customer

Gravio is an AI-powered Chatbot & Live Chat built for Shopify, designed to automate customer support using your Knowledge Base and internal documentation. The AI learns from FAQs, help center articles, policies, guides, product data, and order information to deliver accurate, context-aware, multilingual responses. Gravio reduces repetitive tickets, improves response speed, and helps merchants scale customer support efficiently without increasing support staff.

Questions and comments

Questions people ask about Gravio: AI Chatbot & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Ask a question or share what worked for your store

Read by a person before it appears. One link at most, no HTML.

Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.

9 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.