Shopify app
EmergingAlhena: AI Shopping Concierge
AI shopping assistant that sells, automates support & upsells
- Rating on Shopify
- 5.0(6)
- Reviews
- 6
- Developer
- Alhena AI
- Launched
- March 8, 2024
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.71
category median 4.65
Reviews in the last 180 days
1
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 6
Starting price
$239/month
band: $100 to $299 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Up to 25 conversations per month; 500 URLs (SKUs) in knowledge base; Single AI Agent for many user channels; Great for new DTC Brands |
| Essentials | $239/month | not offered | 14 days | At $1.20 per conversation if above limit | At $1.2 per conversation for up to 200; 50,000 URLs (SKUs) in the knowledge base; Advanced Analytics on usage, revenue etc; AI-Powered Review Management & Response; Social Commerce to manage social media; Up to 5 AI Agents including API Agents; Automated Knowledge Refresh |
| Growth | $599/month | not offered | 14 days | At $1.20 per conversation if above limit | At $0.91 per conversation for up to 550; 50,000 URLs (SKUs) in the knowledge base; Advanced AI Analytics on usage, revenue; AI-Powered Review Management & Response; Up to 5 AI Agents including API Agents; Social Commerce to manage social media |
| Scale | $1,199/month | not offered | 14 days | At $1.20 per conversation if above limit | At $0.83 per conversation for up to 1200; Ideal for Mid-sized, growing teams; 50,000 URLs (SKUs) in the knowledge base; Advanced AI Analytics on usage, revenue; AI-Powered Review Management & Response; Up to 5 AI Agents including API Agents; Social Commerce to manage social media |
Rating distribution
6 ratings on the listing when last refreshed.
- 5 stars6(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJul 30, 2026Sper Scientific DirectUnited StatesAbout 1 year using the app
"I love this app! It does what it says, and answers our customers questions with knowledgeable responses that are clear and easy to understand, and ..."
Developer replied. Read on Shopify
5 starsApr 8, 2025Fillion ÉlectroniqueCanada4 days using the app
"Overall, Alhena / Gleen is a good chatbot : it provides answers quickly, in a good readable format. It is easy to answer chats, it ..."
Developer replied. Read on Shopify
5 starsMar 27, 2024Kandy Golf ApparelCanada6 days using the app
"This AI is not like the usual, it will memorize your store and answer customer questions based on your actual store. It is very informative ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
- Cart upsell
- Checkout upsell
- Product page upsell
- One-click add-ons
- Pop-ups
- Multi-language
Offers and recommendations
- Warranties
- Product add-ons
- Product recommendations
- Frequently bought together
- Bundles
- AI recommendations
Analytics
- Conversion rates
- Recommendation performance
- Optimization suggestions
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Kandid AI Chatbot & Live Chat
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Verifast AI Chatbot & Helpdesk
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 85 words.Show
- AI Shopping Concierge: helps brands convert on site, boosts AOV in real time.
- Voice AI: AI-powered voice support across phone channels and chat.
- AI Support Concierge: Help brands reduce service costs post-purchase experience
- AI Visibility: Helps brands get discovered in AI search engines in SKU-level.
- Embedded agents trained for fashion, beauty & more verticals next to products
Guide shoppers to the right products, automate support, and improve AI search visibility.
Alhena helps brands turn product questions into confident purchases. Its AI shopping concierge guides discovery, recommends relevant products, answers pre- and post-purchase questions, and routes shoppers to your support team when needed. AI Visibility shows how products appear across AI search platforms and where to improve. Purpose-built for fashion, beauty, jewelry, and home brands. It works across chat and voice and integrates with your helpdesk. Connect your Shopify catalog to get started.
Questions and comments
Questions people ask about Alhena: AI Shopping Concierge, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
6 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.