EcomAppReviews

Shopify app

Leader

Fairing Post Purchase Surveys

Post-purchase surveys, AI insights, NPS, MCP, and more.

Rating on Shopify
5.0(196)
Reviews
196
Developer
Fairing
Launched
May 7, 2018
Pricing
Free plan available. Free trial available.
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Surveys

#2 of 27

See the ranked table

Rank in Analytics

#7 of 308

See the ranked table

Bayesian rating

4.89

category median 4.62

Reviews in the last 180 days

2

from the 3 reviews on the listing page

1 and 2 star share

1%

1 of 196

Starting price

$49/month

band: $30 to $99 · 14-day trial

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

PlanPriceBilled yearlyTrialUsage feeIncluded
Up to 200 ordersFreenot offerednonenone statedPost-purchase Surveys; Unlimited Questions & Responses; Analyze LTV Against Survey Responses; AI-Generated Attribution Insights; NPS Surveys; 25+ Integrations (e.g. Klaviyo, Meta); API / MCP (Beta); Translations
201 to 500 Orders$49/monthnot offered14 daysnone statedPost-purchase Surveys; Unlimited Questions & Responses; Analyze LTV Against Survey Responses; AI-Generated Attribution Insights; NPS Surveys; 25+ Integrations (e.g. Klaviyo, Meta); API / MCP (Beta); Translations
501 to 1k Orders$99/monthnot offered14 daysnone statedPost-purchase Surveys; Unlimited Questions & Responses; Analyze LTV Against Survey Responses; AI-Generated Attribution Insights; NPS Surveys; 25+ Integrations (e.g. Klaviyo, Meta); API / MCP (Beta); Translations
1,001 to 5k Orders$149/monthnot offered14 daysnone statedPost-purchase Surveys; Unlimited Questions & Responses; Analyze LTV Against Survey Responses; AI-Generated Attribution Insights; NPS Surveys; 25+ Integrations (e.g. Klaviyo, Meta); API / MCP (Beta); Translations

Rating distribution

196 ratings on the listing at crawl time.

  • 5 stars194(99%)
  • 4 stars1(1%)
  • 3 stars0(0%)
  • 2 stars0(0%)
  • 1 star1(1%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsOct 8, 2026MOTHER ✸ ROOTUnited KingdomAlmost 5 years using the app

    "Fairing has become our go-to for understanding where customers actually first heard about us (and when) and collecting other insights we're in need of. Super ..."

    Read on Shopify

  • 5 starsSep 18, 2026JIYUUnited StatesAbout 2 months using the app

    "We were previously on Kno which is a solid place to start not thinking too much of the Post Purchase Survey until I got a ..."

    Read on Shopify

  • 5 starsApr 10, 2026Vaer WatchesUnited StatesAbout 4 years using the app

    "Really easy to set up, and has made it really easy to know which influencers and creators are driving sales. Fairing has unlocked an entire ..."

    Read on Shopify

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Form customization

  • Conditional logic
  • Custom styles
  • Drag-and-drop editor
  • Embedded forms
  • File upload
  • Templates
  • Multi-page
  • Pop-ups
  • Real-time editing
  • Multi-language

Survey types

  • Customer satisfaction
  • Market research
  • Net Promoter Score (NPS)
  • Product feedback
  • Post-purchase
  • Attribution

Submission management

  • Data export
  • Analytics
  • Customer segments

Customer behavior

  • Real-time tracking
  • Activity tracking
  • Segmentation
  • Visitor IP
  • Lifetime value (LTV)
  • Loyalty analysis
  • Cohort analysis

Marketing and sales

  • Marketing attribution
  • Checkout analytics
  • ROAS
  • Profit insights
  • Purchase tracking
  • UTM tracking
  • Pixel tracking

Visuals and reports

  • Heatmaps
  • Analytics dashboard
  • Custom dashboards
  • Custom reports
  • Data export
  • Report scheduling

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Customer accounts, Shopify POS, Shopify Flow, Flow

Data access

As disclosed on the listing. Never scored.

Not disclosed on the listing.

Developer

Fairing

Apps in the dataset:
1
Address:
1460 Broadway, New York, NY, 10036, US
Support email domain:
fairing.co
English support:
yes
Resources:
Privacy policy, FAQ, changelog, demo store

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 89 words.Show
  • Analytics integration! Analyze your Fairing data directly in Shopify Analytics.
  • Shopify Plus Certified post-purchase surveys (PPS) for attribution, NPS, etc
  • Integrations: MCP (Claude), Klaviyo, Google Sheets, Shopify Flow, & 25 more!
  • Smart Targeting: new v returning, product purchased, geography + translations.
  • AI attribution insights! Your own personalized insights, delivered weekly.

Post-purchase surveys that boost revenue—track attribution, NPS, & more. NEW Analytics integration!

Discover which marketing channels actually drive sales with post purchase surveys (PPS) on your thank you & order status pages. Analyze post-purchase survey responses against your order & LTV data to discover your best channels. Sync responses & analytics to Klaviyo, Google Sheets, Shopify Orders & more.

Capture survey analytics data on attribution, NPS, segmentation, & CRO. Get to actually know your customers. Create a powerful "how did you hear about us?" (HDYHAU) survey that drives revenue.

Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

196 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.