Shopify app
NewCortimo — AI Customer Support
AI chat that handles product questions, returns, and orders.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Cortimo
- Launched
- May 21, 2026
- Pricing
- From $29/month
- Languages
- English, French, German, Romanian, Russian, Spanish, Italian
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.65
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $29/month | $296/year | none | none stated | 500 messages / month; Unlimited agents; Code tool; Support tickets; Widget customisation |
| Pro | $79/month | $806/year | none | none stated | 1,500 messages / month; Unlimited agents; Everything in Starter; Code tool; Priority support |
| Business | $199/month | $2030/year | none | none stated | 5,000 messages / month; Unlimited agents; Everything in Pro; Python execution; Dedicated support |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- File upload
- Multi-language
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
Customization
- Color and font
- Chat window
- Welcome messages
- Chat assignment
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Online Store
- View customers: Customer data
- View products: Products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days, returns
- View Online Store: Theme
Developer
Cortimo
- Apps in the dataset:
- 1
- Address:
- Testmiteanu 3/9, Chisinau, 2025, MD
- Website:
- cortimo.net
- Support email domain:
- cortimo.net
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 91 words.Show
- Customers self-serve refunds, returns, cancellations, and order tracking in chat
- Answers from your real Shopify catalog, orders, and policies
- Customize AI agents and add new specialized agents from your dashboard
- Run Python code in chat for advanced workflows
Customers self-serve refunds, returns, and order tracking — in chat, without opening a ticket. Power
Most customer support questions are repetitive: "where is my order", "can I return this", "is it in stock". Cortimo answers them instantly using your real Shopify catalog, orders, and store policies — so your team only handles cases that genuinely need a human. Customers don't just get answers — they take action. Returns, refunds, cancellations, and order tracking happen inside the conversation through structured action cards, with actual order data pulled from Shopify in real time.
Questions and comments
Questions people ask about Cortimo — AI Customer Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.