Shopify app
NewChatinbox ‑ Customer Happiness
Manage WhatsApp and social chats in one shared team inbox
- Rating on Shopify
- 3.7(2)
- Reviews
- 2
- Developer
- Chatinbox
- Launched
- March 12, 2021
- Pricing
- $25/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
3.91
category median 4.06
Reviews in the last 180 days
0
from the 2 reviews on the listing page
1 and 2 star share
50%
1 of 2
Starting price
$25/month
band: $10 to $29 · 3-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Basic Plan | $25/month | $250/year | 3 days | Supports 1 team members. $25.00/month for additional users | Shared team inbox; Conversation history; Role-based access; Saved replies; Customer records; WhatsApp chat button; AI reply suggestions |
Rating distribution
2 ratings on the listing at crawl time.
- 5 stars1(50%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star1(50%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starJan 5, 2022Tienda JohndogEcuador18 minutes using the app
"Pésima app, se reinicia a cada momento y no permite trabajar. Desepcionante ver que no realicen pruebas permanentes sobre el funcionamiento de las apps"
Developer replied. Read on Shopify
5 starsMar 18, 2021El Rastro de la PielSpain2 days using the app
"I'm very very happy with this app. If you use Whatsapp to comunicate with your customers, this is an app you MUST have in your ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- Social media
Automated responses
- Quick replies
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Chatinbox
- Apps in the dataset:
- 1
- Address:
- Istanbul, Istanbul, 34000, TR
- Website:
- chatinbox.net/en
- Support email domain:
- chatinbox.net
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Shopify Inbox
On Shopify, not yet in the dataset · listed as similar by Shopify
Dondy: WhatsApp Marketing+Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
IG Facebook & Instagram Shop
On Shopify, not yet in the dataset · listed as similar by Shopify
PX Live Chat & Support
1.0(1) · shares 14% of feature handles
Smartsupp Live Chat & Chatbots
2.3(4) · shares 8% of feature handles
3Dsellers ‑ CRM & Helpdesk
5.0(2) · shares 7% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 58 words.Show
- Manage WhatsApp and social conversations in one shared team inbox
- Keep conversation history available for authorized teammates
- See who replied and which conversations need follow-up
- Control access by role, channel and customer information
- Use saved replies and AI reply suggestions for agent review
Bring customer conversations into one team inbox. Keep context visible during teammate handovers.
Chatinbox brings WhatsApp, Instagram, Messenger and Telegram conversations into one shared team inbox. Authorized teammates can read conversation history, continue existing chats, see who replied and find conversations waiting for follow-up. Use role-based access, saved replies and AI-generated reply suggestions that agents review before sending.
Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.