Shopify app
EmergingBuilt for ShopifyCallFlows ‑ AI Phone Agent
AI phone agent answers calls 24/7. No coding necessary.
- Rating on Shopify
- 2.7(6)
- Reviews
- 6
- Developer
- Call Flows Ltd.
- Launched
- May 6, 2025
- Pricing
- From $39/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.23
category median 4.53
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
33%
2 of 6
Starting price
$39/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Basic | $39/month | not offered | 14 days | $0.19 per extra minute | 100 minutes + 100 extra during trial; 2 simultaneous incoming calls; Check orders, store policies and pages; Products + Policies + Orders lookup; Call transcription + audio recording; Call analytics; Fully customizable, unlimited edits; Support — response in 24h |
| Advanced | $119/month | not offered | none | $0.16 per extra minute | 450 minutes; 10 simultaneous incoming calls; Audio recordings playback and download; AI Sales Impact analysis; Access to Beta features; Monthly performance report; $0.16 per additional minute; Priority support — response in 12h |
| Pro | $349/month | not offered | none | $0.14 per extra minute | 1600 minutes; 25 simultaneous incoming calls; AI Sentiment analysis and score; Access to Beta features; $0.14 per additional minute; Unlimited additional minutes to scale; Priority support — response in 4h |
Rating distribution
6 ratings on the listing when last refreshed.
- 5 stars4(67%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star2(33%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsDec 19, 2025alessntialsBrazilAbout 1 month using the app
"We are a Shopify merchant and have been using Callflows as our AI phone customer service solution. The setup is straightforward, and the call flow ..."
5 starsNov 26, 2025Amirah BoutiqueUnited Kingdom3 days using the app
"What impressed us most is how customizable it is. We added specific instructions for the agent, custom greetings, etc. The accuracy of answers is actually ..."
5 starsAug 28, 2025Invitation HouseUnited States6 days using the app
"We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps ..."
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: CallFlows AI always-on phone agent for support and sales 
2 of 5: How it works - calls, checks orders, updates dashboard 
3 of 5: Agent skills for every use case 
4 of 5: Shopify support service for your every day work 
5 of 5: The power of a phone sales agent
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Tracking
- Real-time tracking
- Translation
- Estimated delivery date
- Global tracking
- Multi-carrier
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- CRMs 6 apps
- Custom Platforms
- Messengers
- OpenAI 195 apps
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, gift cards, Shopify Functions, Online Store, Shopify admin
- View customers: Customer data
- Edit products: Inventory, products, collections
- Edit orders: All order history for the last 60 days, merchant managed fulfillment, shipping information, third-party fulfillment, returns
- View discounts: Discount codes and promotions
- View gift cards: Gift cards
- View Shopify Functions: Delivery customizations
- View Online Store: Online Store pages
- View Shopify admin: Legal policies, privacy settings
- View other data: Locations, payment terms
Developer
Call Flows Ltd.
- Apps in the dataset:
- 1
- Address:
- 1A Vitosha Blvd., Sofia, 1000, BG
- Website:
- callflows.ai
- Support email domain:
- callflows.ai
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 90 words.Show
- Realtime human-like conversation generated from your store's live data
- Order status, product info, policies, placing an order, exchanges, cancellation
- Handles multiple simultaneous inbound calls, transcript and recording for each
- Smart call routing to human agents if needed
- Audio recordings, transcripts, call analytics, custom behavior you define
AI phone agent(sales & support). Your phone line, answered 24/7 in 50+ languages. Fully transparent.
CallFlows AI adds an autonomous AI phone agent to your store. It answers in the caller’s language, checks order status by phone, inventory, tracking info, handles sales, shipping/returns/exchanges policies, and transfers complex cases to staff. Agent Skills for actions like refunds, placing an order, etc It handles concurrent calls, provides analytics, and saves transcripts and audio recordings in the Admin. Use the provided local number or forward your existing line.
Live demo on our website.
Questions and comments
Questions people ask about CallFlows ‑ AI Phone Agent, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
6 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.