Shopify app
NewBlackwall Systems AI Chatbot
Turn store visitors into customers with AI chat, product guida
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Blackwall Systems
- Launched
- October 6, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.70
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$99/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | not listed |
| Monthly | $99/month | not offered | 14 days | none stated | not listed |
| Annual | $999/year | not offered | 14 days | none stated | not listed |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Voice support
- File upload
- Agent analytics
- Customer insights
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Online Store, custom data
- View customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days
- Edit Online Store: Online Store page content on a path controlled by the app
- Edit custom data: Metaobjects
Developer
Blackwall Systems
- Apps in the dataset:
- 1
- Address:
- Bridgewater, ME, US
- Website:
- blackwallsys.com
- Support email domain:
- help.blackwallsys.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 77 words.Show
- Use your preferred AI provider and model with your own API key.
- Answer product questions with live Shopify data and verified product links.
- Build and improve your AI knowledge base with document and corpus analysis.
- Assist customers with secure, context-aware order lookup and support.
- Transfer AI conversations to live staff with full conversation context.
AI customer support for your store. Answer questions, find products, and connect shoppers to staff.
Blackwall AI Chatbot is built around your Shopify store—not generic AI. Use your preferred AI provider with your own API key, while Blackwall combines live product and order data with your knowledge base for store-specific answers, verified product links, recommendations, and order support. AI-powered knowledge optimization finds gaps and improves content, and conversations can move directly to live staff without losing context.
Questions and comments
Questions people ask about Blackwall Systems AI Chatbot, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.