Shopify app
EmergingZendesk AI Agent By Adelante
AI that safely finishes Zendesk tickets, order edits included
- Rating on Shopify
- 5.0(6)
- Reviews
- 6
- Developer
- Adelante LTD
- Launched
- April 13, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.60
category median 4.70
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 6
Starting price
$900/month
band: $300 and up · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 2,000 AI messages/month; Automatic setup from your store pages; Answers product, policy and order status; Real-time analytics dashboard; Human handoff with the full conversation; 1 language; Native Zendesk integration (Zendesk app); Upgrade anytime to the managed service |
| Managed | $900/month | $9000/year | 14 days | none stated | Everything in Free, plus:; 5,000 AI messages/month; Done-for-you setup, live in 10 days; Weekly QA and tuning, operated by us; Trained on your brand, policies and SOPs; Executes returns, exchanges, order edits; Multi-language support; Visual product recommendations search |
Rating distribution
6 ratings on the listing when last refreshed.
- 5 stars6(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 16, 2026Shlomit OfirIsrael5 months using the app
"ADELANTE's AI tool has changed how we run customer service. What stood out from the start is how human the conversations feel. The AI doesn't ..."
5 starsAug 25, 2026TamaraIsraelAbout 1 month using the app
"We’re a leading online-only women’s fashion retailer in our region, so customer service is a major part of our day-to-day business. Before implementing the bot ..."
5 starsJul 28, 2026She-Ra JewelryIsraelAbout 2 months using the app
"We built our AI customer service agent together with Tamir, and the results have been truly outstanding. The agent handles customer inquiries at an exceptionally ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Social media
- Multi-language
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Order updates
Customization
- Emojis and stickers
- Business hours
- Welcome messages
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Facebook Messenger 60 apps
- Gorgias 183 apps
- Klaviyo 1144 apps
- SMS 44 apps
- WhatsApp 434 apps
- Zendesk 120 apps
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, Online Store, custom data
- View customers: Customer data
- View products: Inventory, products, collections
- Edit orders: Draft orders, assigned fulfillment, order fulfillments, merchant managed fulfillment, all order history, returns, shipping information, third-party fulfillment, order edits
- View discounts: Discount codes and promotions
- Edit Online Store: Online Store pages, theme, Online Store script tags
- View custom data: Metaobject definitions, metaobjects
- View other data: Locations
Developer
Adelante LTD
- Apps in the dataset:
- 1
- Address:
- Tel Aviv, IL
- Website:
- www.getadelante.com
- Support email domain:
- getadelante.com
- English support:
- yes
- Resources:
- Privacy policy, changelog, demo store
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 99 words.Show
- Resolves WISMO, returns, exchanges and address edits end to end
- Checks identity and live Shopify order data before every reply or action
- Runs every action past your policies first, like return windows and limits
- Confirms each action worked; hands real exceptions to your team with context
- Adelante sets up, tests and runs the agent for you
Finishes the order action in Zendesk: returns, exchanges and address edits, not only the reply.
Adelante is a managed AI support agent that finishes the work for Shopify brands on Zendesk. When a customer asks to change their address, the agent verifies them, checks the live order, confirms the change fits your rules, updates it and tells the customer it's done. WISMO, returns and exchanges work the same way, across email, chat and WhatsApp. Handovers become fixes you approve, so it keeps improving. Adelante is SOC 2 Type II compliant. We set it up and run it for you.
Questions and comments
Questions people ask about Zendesk AI Agent By Adelante, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
6 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.