Shopify app
NewYappi: Chat Buttons & AI Agent
AI agents for proactive sales, support. Live Chat, Emails.
- Rating on Shopify
- 5.0(2)
- Reviews
- 2
- Developer
- Chau AI
- Launched
- July 8, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Chinese (Simplified), Chinese (Traditional)
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.73
category median 4.70
Reviews in the last 180 days
2
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
$29/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free to install | Free | not offered | none | none stated | 100 AI replies/mo included; In-chat cart & checkout; 20+ widget skins; 24/7 order tracking; Smart FAQ engine; Product discovery & browsing; Live team inbox; Live Chat support (<1h SLA) |
| Growth | $29/month | not offered | 14 days | $0.003 per AI reply past your 2,000/month allowance. Capped at $50/month by default — you control the limit. | 2,000 AI replies/mo included; And everything in Starter, plus:; Custom knowledge control; Brand voice & knowledge gaps; Order resolution & resend receipts; Custom styling via plain text; 24/7 priority support; White-label — remove Yappi branding |
| Scale | $99/month | not offered | 14 days | $0.002 per AI reply past your 10,000/month allowance. Capped at $50/month by default — you control the limit. | 10,000 AI replies/mo included; And everything in Growth, plus:; 1:1 in-house design; Dedicated routing & priority SLA; Custom AI training & support |
Rating distribution
2 ratings on the listing when last refreshed.
- 5 stars2(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 27, 2026BFLUnited Kingdom3 days using the app
"Halley and Luke have been absolutely amazing! They’ve supported me throughout the whole process and went above and beyond to assist me with my AI ..."
Developer replied. Read on Shopify
5 starsAug 7, 2026Jelly Modern DoughnutsCanada5 minutes using the app
"Yappi is a really cool AI chat app that saves tons of time on customer support by handling repetitive questions automatically. Setup is smooth and ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Multi-language
Automated responses
- Cart recovery
- FAQs
- Greetings
- Product recommendations
- Order updates
- Cross-sell
- Upsell
Customization
- Color and font
- Chat window
- Welcome messages
- Agent avatar
- Cart upsell
- Cart drawer
- Multi-language
Offers and recommendations
- Product recommendations
- Frequently bought together
- Bundles
- AI recommendations
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Checkout Flow Seamlessly
- Customer Emails Collections
- Discount and Promotion
- Loyalty Program
- Order tracking 10 apps
- Product Catalog 5 apps
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, Online Store, custom data, Shopify admin
- Edit customers: Customer data
- View products: Inventory, products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days, returns
- View discounts: Discount codes and promotions
- View Online Store: Online Store pages, theme
- Edit custom data: Metaobject definitions, metaobjects
- View Shopify admin: Legal policies
- View other data: Locales, locations
Developer
Chau AI
- Apps in the dataset:
- 1
- Address:
- 131 Continental Dr Suite 305 Newark, Delaware, DE, 19720, US
- Website:
- not stated
- Support email domain:
- chau.ai
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
SmartBot: Leading AI Chatbot
4.7(459) · listed as similar by Shopify
✧AiLead: FREE AI Chatbot & FAQ
5.0(10) · listed as similar by Shopify
Dori: AI Shopping Assistant
5.0(43) · listed as similar by Shopify
Coral: Recommendations & Chat
5.0(1) · shares 57% of feature handles
WisWes Chat
No ratings yet · shares 57% of feature handles
Dia: AI Chatbot & Assistant
5.0(4) · shares 54% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 98 words.Show
- No shopper login or pre-chat forms — instant, friction-free customer chat
- Automatic lead & email capture on every chat to recover abandoned visitors
- 24/7 AI answers from your live catalog, stock inventory, and store policies
- One-click human takeover in a shared team inbox with smart agent routing
- In-chat product discovery with direct add-to-cart actions
Instant AI chat with zero sign-in. Answers 24/7 from your catalog and captures every shopper email.
Shoppers open the chat and type. No sign-in, no account, no pre-chat form — so you keep the inquiries you were losing, and every chat captures an email you can follow up on.
Your team answers from a shared inbox with full context, on notification hours and per-agent routing that are respected.
Yappi answers from your own catalog, inventory, FAQs and policies — product, shipping, returns and order tracking, 24/7, in the shopper's language. One click hands any chat to a human.
Questions and comments
Questions people ask about Yappi: Chat Buttons & AI Agent, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.